Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hi, I’m
Antoinette Easterling
Customer Service Representative
Chicago,US
Summary
Overview
19
years of professional experience
Work History
GHP Group
Permanent Hire
02.2022 - Current
Job overview
- Company Overview: This is a Manufacturing/warranty company in which I work in many roles
- Reply to emails from customers and retailers regarding damaged products as well as questions and concerns
- Answer high volume inbound calls assisting with warranty claims and concerns, placing orders, and answering questions regarding warranties and products
- Answer high volume inbound calls assisting with damaged or non-working products, walking the customer through resolving the issue, or finding the best option for the issue
- This is a Manufacturing/warranty company in which I work in many roles
AT&T
Customer Care Associate
11.2018 - 03.2021
Job overview
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems
- Maintained good call control to quickly uncover questions and keep call times low
- Documented caller information to the delivery system to initiate standard responses based on customer needs
- Resolved service failures for AT&T and DirecTV customers, including coordinating return appointments and referrals to specialists
Advocate Medical Group
Customer Service Representative
02.2015 - 10.2017
Job overview
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
ITT Technical Institute
Admissions Representative
10.2011 - 09.2014
Job overview
- Supported students through the admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Collaborated with various departmental staff to organize activities, presentations, and meetings for potential enrollees
- Attracted and recruited students by communicating information via phone and email
- Scheduled appointments to meet with students face-to-face and discuss education plans
- Led campus tours weekly to showcase the features and benefits of the degree programs
- Assisted applicants with admissions packets and served as the point of contact throughout the admissions process
Colorado Technical University - CTU Online
Admissions Advisor
04.2006 - 07.2012
Job overview
- Completed admissions duties with timeliness and accuracy
- Communicated with students to explain the application process and answer questions
- Assisted applicants with admissions packets and served as point of contact throughout the admissions process
- Answered phones, called prospects and handled initial email contacts for applicants to all degree programs
- Helped with the interview process, orientation program and implementation of admissions policies as applications were considered and members selected
- Answered challenging enrollment questions and handled special student cases
- Tracked student attendance, participation and performance
Education
CTU OnlineChicago, IL
unfinished
University Overview
Malcolm X CollegeChicago, IL
08.2012
University Overview
Wright CollegeChicago, IL
GED from general
04.2002
University Overview
Skills
- Medical Records
- Medical Scheduling
- EMR Systems
- Employee Orientation
- Patient Care
- Event Planning
- Insurance Verification
- Interviewing
- Medical Office Experience
- Epic
- Recruiting
- Manufacturing
- Customer support
- Phone etiquette
- Organizational skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
Accomplishments
Accomplishments
- Achieved Email mgmt by completing multiple backlogged emails with accuracy and efficiency.
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Permanent Hire
GHP Group
02.2022 - Current
Customer Care Associate
AT&T
11.2018 - 03.2021
Customer Service Representative
Advocate Medical Group
02.2015 - 10.2017
Admissions Representative
ITT Technical Institute
10.2011 - 09.2014
Admissions Advisor
Colorado Technical University - CTU Online
04.2006 - 07.2012
Malcolm X College
Wright College
GED from general
CTU Online
unfinished
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