Electronic Health Record
ANTOINETTE ELIZABETH BAPTISTE
Operations Manager
Tampa,FL
Work Preference
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Operations Manager & Office Administrator
Dr. Ian Kelly
The, Bahamas
03.2005 - 08.2022
- Led cross-functional teams in identifying process improvements, resulting in reduced operational delays and increased service efficiency.
- Streamlined office operations by implementing efficient scheduling systems, enhancing overall workflow and staff productivity.
- Streamlined office operations by implementing efficient scheduling systems, enhancing overall workflow, and staff productivity.
- Streamlined office operations by implementing efficient scheduling systems, enhancing overall workflow, and staff productivity.
- Developed training programs for new staff, promoting operational excellence and ensuring adherence to company policies.
Secretary & Sales Representative
Lakeview Memorial Gardens
06.1999 - 09.2001
- Coordinated and organized office operations, enhancing workflow efficiency and ensuring seamless communication among departments.
- Managed customer inquiries and complaints, improving service quality and fostering positive client relationships.
- Prepared and maintained accurate sales records, contributing to better inventory management and streamlined reporting processes.
- Collaborated with team members to develop sales strategies that increased customer engagement and satisfaction.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZSkills
Team-building
Medical coding
Medical billing
Inventory management
Staff Development & Training
Staff Schedule
Time Sheet Management
Policies & Procedures Manual development
Data Systems
Data management
Business administration
Operations management
EHR systems
Staff management
Certification
Diversity, Equity, and Inclusion in the Workplace - University of South Florida
EXECUTIVE LEADERSHIP PROFILE
- Business Management
- Operations Management
- Human Resources
Accomplishments
- Promoted to Operations Manager after 8 years with the company.
- Supervised a team of 25 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Software
Lytec System
Timeline
Operations Manager & Office Administrator
Dr. Ian Kelly
03.2005 - 08.2022
Secretary & Sales Representative
Lakeview Memorial Gardens
06.1999 - 09.2001
Bachelor of Science - Business Management
University of Phoenix