Duniyah Morkus
Tampa,FL
Summary
Dedicated and organized administrative professional with proven experience in customer service, record management, and operational support. Recognized for strong communication skills, attention to detail, and the ability to manage confidential information with discretion. Excels in multitasking and maintaining efficiency in fast-paced environments while ensuring a high standard of professionalism and client satisfaction. Committed to contributing to a team-oriented and service-driven workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
On-Call Part-Time Lifeguard
Manatee County Public Safety
08.2024 - Current
- Enforce facility policies and maintain a safe, professional environment for guests and staff.
- Communicate effectively with patrons and coworkers to ensure consistent service quality.
- Complete daily reports and facility documentation with accuracy, and attention to detail.
- Maintain cleanliness and order in shared workspaces, restrooms, and office areas.
- Handle confidential incident records, and coordinate with supervisory staff on sensitive situations.
- Managed facilities and led teams of 10-14 lifeguards with almost 500 patrons on the facility deck daily.
OPS Lifeguard (Seasonal)
Manatee County Public Safety
03.2024 - 08.2024
- Managed multiple safety zones simultaneously, demonstrating focus, and multitasking ability.
- Collaborated across diverse teams to maintain client satisfaction and service standards.
- Supported administrative operations, including record-keeping, and shift documentation.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules with up to 500 patrons on deck daily.
- Collaborated with team members to improve operational efficiency during peak hours.
Pharmacy Assistant
Walgreens Pharmacy
10.2023 - 01.2024
- Processed insurance claims, maintained patient records, and handled confidential medical information.
- Operated multi-line phone systems, email, and digital record systems to assist customers and coordinate with healthcare providers.
- Demonstrated strong communication and problem-solving skills in a high-volume environment.
- Delivered consistent customer service while balancing speed, accuracy, and professionalism.
- Aided in prescription sales, handling over 150 medications daily with accuracy and attentiveness to detail when completing sales.
Education
Associate of Arts - Public Safety Management And Administration
St. Petersburg College
Clearwater, FL05-2027
High School Graduate -
Palmetto High School
Palmetto, FL12-2024
Skills
- Office & Administrative Support
- Confidential Document Handling
- Mail, Email, and Phone Correspondence
- Digital Filing & Record Management
- Customer Service & Relationship Building
- Team Collaboration & Professional Communication
- Time Management & Organization
- Problem Solving & Independent Decision-Making
- Adaptability in Fast-Paced Environments
- Strong communicator
Additional Experience
Manatee County Public Safety — First Aid Safety Team (FAST)
- August 2024 – Present
- Supported large-scale county events and hurricane relief shelters as part of emergency response efforts.
- Collaborated with multi-department teams, maintained detailed reports, and ensured client and public safety under pressure.
Certification
CPR/AED, First Aid, Oxygen Administration, Red Cross Lifeguard
EMR certification, Health and safety Institute
Timeline
On-Call Part-Time Lifeguard
Manatee County Public Safety
08.2024 - Current
OPS Lifeguard (Seasonal)
Manatee County Public Safety
03.2024 - 08.2024
Pharmacy Assistant
Walgreens Pharmacy
10.2023 - 01.2024
Associate of Arts - Public Safety Management And Administration
St. Petersburg College
High School Graduate -
Palmetto High School