Keiara Williams
Kelsey-Seybold
Houston,TX
1
Certification
10
years of professional experience
Seeking a position in which I can utilize my extensive medical office, communication, and organizational skills to benefit the company. To actively interact with a company that will enable me to use my professional skills and my ability to grow within the company.
Work History
Scheduler
2 Years 7 Months- Coordinated patient appointments across multiple departments to optimize scheduling efficiency.
- Managed daily scheduling conflicts by communicating with patients and healthcare providers.
- Utilized electronic health record systems to maintain accurate patient information and schedules.
- Scheduled and confirmed appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
Patient Access Representative
4 Years 4 Months- Process authorizations using electronic health record systems effectively.
- Track authorization statuses using electronic databases or manual filing systems.
- Verify insurance authorizations with payers via telephone or web-based systems.
- Review authorization requests for accuracy and completeness.
- Communicate with insurance companies to clarify coverage details.
- Update patient records in electronic health record systems promptly.
- Verify that patients have proper insurance coverage prior to procedures or appointment scheduling.
- Answer phones promptly in a professional manner.
- Scan documents into electronic medical records system.
- Verify insurance coverage for services provided by the facility.
Medical Office Manager
3 Years 7 Months- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Insurance authorization, verification and billing, copy, fax, patients files, and data entry.
- Customer Service
- Payment Processing (Cash or Credit Card)
Education
- Phlebotomy
Medical
High School Diploma
- Basics
Some College (No Degree)
Skills
Microsoft Word
Excel
Office
Outlook
and Power point
10 keys by touch- 45 WPM- 13
000 KSP
Electronic medical records
Hippa/ Osha Certified
Data entry
Copy machine
fax machine
scanner
and switchboard
Certified Phlebotomy Technician
Certified in cardiopulmonary resuscitation and First Aid
Insurance verification
Appointment scheduling
Billing processes
Fee collection
Patient registration
Medical billing
Verbal and written communication
Electronic health records
Authorization processing
Certification
Phlebotomist
Timeline
Scheduler
Kelsey-Seybold
01.2024 - CurrentRead More
Patient Access Representative
UT Health Science Center
09.2019 - 01.2024Read More
Medical Office Manager
H & A Wellness
03.2016 - 10.2019Read More
Houston Community College
from Basics
Read More
Hope Academy HS
High School Diploma
Read More
First Class Learning
from Phlebotomy
Read More