Antoinette Ferguson
Children's healthcare of Atlanta
Acworth,GA
7
years of professional experience
Healthcare professional with 4 years of experience in patient access and dietary services, along with 13 years of customer service expertise and contract delivery driving experience.,Delivers support for patient needs, front-line operations, time management, and compassionate service.,Consistently contributes strong communication, organization, problem-solving, reliability, and teamwork.,Nursing studies at Chattahoochee Technical College provide grounding in healthcare practices and patient-centered care.
Work History
Dietary Worker
4 Years 1 Month- Resident meal trays and carts were ready for efficient food delivery.
- Kitchen, dining, and utility areas remained clean and sanitized for healthier service conditions.
- Food and supply levels stayed stocked for main kitchen and unit operations.
- Clients and caregivers received practical guidance for balanced food choices and meal planning.
- Changes in food intake and body weight were documented and reported to dietician.
- Resident nutrition goals were addressed through close collaboration with interdisciplinary care team.
Patient Access Representative
1 Year- Efficiently processed admissions, registrations, transfers, and discharges, supporting smooth patient movement through facility.
- Delivered courteous reception service for patients and visitors, contributing to professional office environment.
- Confirmed insurance coverage for services, reducing delays in patient account processing.
- Collected co-pays and other payments during service visits, supporting accurate point-of-care collections.
- Supported outpatient scheduling, helping maintain organized appointment access.
- Provided clear responses to billing and financial questions, improving patient understanding of account matters.
DELIVERY DRIVER
2 Years 3 Months- Accident-free driving record supported by consistent compliance with traffic laws and safety procedures.
- Reliable vehicle condition maintained through regular checks of fluid levels and tire pressure.
- Verified delivery completion for high-value products through customer signatures.
- through compliance with traffic laws and procedures.
- Customer expectations met through consistent route and schedule adherence.
PROPERTY ADMINISTRATOR
2 Years 2 Months- Coordinated lease administration, renewals, and resident file accuracy across daily property operations.
- Managed resident inquiries, service requests, and issue resolution with prompt, professional follow-through.
- Prepared occupancy reports, lease documentation, and compliance paperwork for onsite property management.
- Improved office workflows by standardizing filing, communication, and recordkeeping procedures.
Education
Associate of Science - NURSING
Medical Billing Specialist - Billing And Coding
High School Diploma
Skills
Directed customer service efforts to improve client experience.
Applied structured problem-solving to support issue resolution.
Managed competing priorities to keep work on schedule.
Balanced multiple assignments while maintaining accuracy and organization.
Developed creative solutions to address service challenges.
Set task priorities to align daily work with business needs.
Collaborated with team members to meet shared service goals.
Exercised sound judgment to support timely decision making.
Combined organization and multitasking to maintain workflow efficiency.
Timeline
Patient Access Representative
Children’s healthcare of Atlanta
11.2022 - 11.2023Read More
Dietary Worker
Children's healthcare of Atlanta
10.2022 - CurrentRead More
DELIVERY DRIVER
Amazon Harper Logistics
06.2020 - 09.2022Read More
PROPERTY ADMINISTRATOR
Brooke Mill Apartments
06.2019 - 08.2021Read More
Chattahoochee Technical College
Associate of Science from NURSING
Read More
Ultimate Medical Academy
Medical Billing Specialist from Billing And Coding
Read More
Kell High School
High School Diploma
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