Open To Work
Antoinette Fletcher
Sutherland Healthcare Solutions
St. Louis,MO
Work Preference
Desired Job Title
Licensed Health Insurance AgentCustomer Service RepresentativeWork at Home AgentOffice Manager
Location Preference
Remote
Important To Me
401k matchFlexible work hoursCareer advancementHealthcare benefitsPaid sick leave4-day work weekTeam Building / Company RetreatsWork from home optionPaid time offWork-life balanceStock Options / Equity / Profit Sharing
1
Certification
12
years of professional experience
Knowledgeable Licensed Health Insurance Agent with solid background in health insurance advisory and client support. Successfully guided clients through plan selections to meet specific needs and compliance requirements. Demonstrated expertise in policy analysis and customer relationship management.
Work History
Licensed Health Insurance Agent
1 Year 6 Months- Advised clients on health insurance options and coverage plans.
- Conducted needs assessments to identify appropriate insurance solutions.
- Processed policy applications, ensuring compliance with regulatory standards.
- Educated clients on benefits, claims processes, and policy changes.
- Led team meetings to share best practices and drive operational improvements.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
Customer Service Representative
4 Years- Demographic Changes
- Provider Verification
- Primary Care Physician Changes
- Medical Verification of Benefits
- Medical Authorizations
- Rx Verification of Benefits, Rx Claims. Rx Authorizations
- Pharmacy Verifications
- Coordination of Benefits, Other Insurance
- Billing
- ANOC/AEP
- Medicare
- HMO/PPO
- Live Chat/Email
- Web Specialist/Technical Support
Work at Home Agent
6 Months- Assisting customers with credit/billing information, service orders(turn on/off. DOT inspection etc),payment arrangements/agreements, payment assistance programs
Office Manager
5 Years 8 Months- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Updated customer orders from start to finish in an accurate and timely manner.
- Responsible for all secretary duties
Education
Bachelor's degree - Business Management
High School Diploma
Skills
Medical scheduling
Customer relationship management
Customer Service
Policy analysis
Medicare expertise
Enrollment processing
Goal oriented
HIPAA
Individual health plans
Customer complaint resolution
Quotes and sales
Certification
- Driver's License
- Health Insurance License
Additional Information
- Authorized to work in the US for any employer
Timeline
Licensed Health Insurance Agent
Sutherland Healthcare Solutions
10.2024 - 04.2026Read More
Customer Service Representative
Everise/Humana Healthcare
09.2020 - 09.2024Read More
Work at Home Agent
Alorica/Dominion Gas
04.2020 - 10.2020Read More
Office Manager
B I Property Management
08.2014 - 04.2020Read More
Continental Academy
High School Diploma
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South University Savannah Online
Bachelor's degree from Business Management
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