Antoinette France-May
Charlotte,NC
Summary
Proven Grants Specialist and Customer Service Manager with a track record of enhancing customer satisfaction and streamlining documentation processes at E4E Relief and Ingles Markets Inc. Skilled in customer relations and expert problem-solving, consistently improved service quality and operational efficiency. Achieved notable increases in customer loyalty through exceptional problem resolution and documentation management.
Overview
4
4
years of professional experience
Work History
Grants Specialist/Administrative Assistant
E4E Relief
Charlotte NC
08.2024
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Manager
Ingles Markets Inc
Cashiers, NC
10.2023 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained financial documents and office bookkeeping using Software.
- Monitored in-house inventory and performed basic bookkeeping tasks.
- Oversaw cashier operations, bookkeeping, and security.
Guest Service Agent/ Front Desk Agent
High Hampton Inn
Cashiers, NC
04.2022 - 11.2023
- Collected room deposits, fees, and payments.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Cashier
Ingles Markets Inc
Cashiers, NC
04.2020 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor Of Business Administration And Law - Business
Western Carolina University
Cullowhee, NC05.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Grants Specialist/Administrative Assistant
E4E Relief
08.2024
Customer Service Manager
Ingles Markets Inc
10.2023 - 06.2024
Guest Service Agent/ Front Desk Agent
High Hampton Inn
04.2022 - 11.2023
Cashier
Ingles Markets Inc
04.2020 - 10.2023
Bachelor Of Business Administration And Law - Business
Western Carolina University