Antoinette Francisco
Missouri City,TX
Summary
Versatile and dynamic professional with a proven track record at Compass Group@Southwest Memorial Hermann, excelling in roles requiring exceptional housekeeping techniques and patient care. Skilled in phlebotomy and renowned for outstanding communication skills, consistently enhancing client satisfaction and operational efficiency. Demonstrates a commitment to excellence and continuous skill development, ensuring high standards of service and care.
Overview
15
15
years of professional experience
Work History
Housekeeping
Compass Group@Southwest Memorial Hermann
09.2022 - 05.2024
- Maintained a clean, safe, and organized living environment for clients through thorough housekeeping tasks.
- Liaised with housekeeping department to ensure seamless room allocation during high-occupancy periods.
- Enhanced cleanliness standards by implementing efficient housekeeping procedures and schedules.
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Followed Safety protocol concerning HIPPA, and OSHA protocols.
Elderly Caretaker
Supreme Nursing Service
01.2017 - 10.2019
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
Patient Care Technician
Fresenius Medical Care Dialysis
08.2010 - 08.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive services.
Medical Assistant
Dr. Alfred R. Louis/Family Practice
12.2008 - 02.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor Of Business Administration - Business Management
Strayer University
Washington, DCCertification - Phlebotomy
Phlebotomy Training Specialist
Houston, TXHigh School Diploma - General Studies
Ross Shaw Sterling High School
Houston, TX05.2004
Skills
- Housekeeping Techniques
- Patient Care
- Venipuntures
- Order of draw
- Excellent customer service
- Vital signs
- Phlebotomy
- Medical Assistant
- Cashier
- Food Sevice
- Agility skills
- Communication skills
Timeline
Housekeeping
Compass Group@Southwest Memorial Hermann
09.2022 - 05.2024
Elderly Caretaker
Supreme Nursing Service
01.2017 - 10.2019
Patient Care Technician
Fresenius Medical Care Dialysis
08.2010 - 08.2014
Medical Assistant
Dr. Alfred R. Louis/Family Practice
12.2008 - 02.2010
Bachelor Of Business Administration - Business Management
Strayer University
Certification - Phlebotomy
Phlebotomy Training Specialist
High School Diploma - General Studies
Ross Shaw Sterling High School
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