Shallatianna Hurtt
Laurel,Maryland
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Leasing Professional
Pratum Companies/Edgewood Management
01.2023 - Current
- Manage all leasing activities, including greeting prospective residents, following up with leads, conducting community tours, processing applications, preparing leases, and closing sales
- Provide information on rates, apartment features, marketing specials, and answer questions regarding the move-in process and application status
- Conduct monthly marketing surveys to assess community competitors
- Oversee 251 apartment units, maintaining an average occupancy rate of 98%
- Maintain 100% of daily activity reports by recording traffic through Knock and chatbot
- Create resident lease renewals 120 days in advance
- Send renewal increase offers to housing agencies for approval
- Collect down payments (deposits) from prospective tenants
- Distribute inventory and supply reports to managers
- Use Onesite software to handle rental applications, lease agreements, adjustments, and cancellations as needed
- Screen all incoming residents based on qualification standards
- Support and manage resident programs and retention efforts, and actively participate in resident events and activities
- Contact and send letters to delinquent residents, and update system notations accordingly
- Scan payments, apply late charges, and legal fees as required
- Prepare Intent to File Notices
- Successfully cross-trained by the Community Manager to process invoices through Nexus
- Perform additional duties as assigned by the Community Manager and Assistant Community Manager.
Temp Leasing/Administrative Assistant
Intersolutions
08.2022 - 08.2023
- Provide exceptional customer service to current and prospective residents
- Lead tours of available units
- Track and report on traffic and sales performance
- Collect rental payments and prepare and process lease agreements
- Experience with tax-credit, HUD, and Section 8 programs
- Assist the management team with various tasks as needed
- Maintain up-to-date resident files
- Promptly address maintenance service requests and notify the maintenance team
- Answer resident inquiries regarding the community, repairs, rent, rules, etc., and follow up promptly if additional information is needed
- Maintain open communication with the Property Manager, Assistant Manager, and Maintenance Supervisor.
Education
Cosmetology -
Bennett Career Institute
Washington, DC12.2021
Skills
- Ability to type 50 words per minute
- Public speaking
- Team player
- Excellent time management skills
- Quick to learn
- Retain information effectively
- Proficient in Microsoft Office (Excel, Outlook, Word, and PowerPoint)
- Proficient in Zoom and Microsoft Teams
- Accounting and Billing
- Yardi
Volunteer Experience
2012-01-01, PRESENT, Floor Supervisor, DEEDS OF KINDNESS OUTREACH SERVICES, Washington, DC, Deeds of Kindness Outreach Services, a local outreach service, decided to aid suffering humanity in the DC Metro area through community-based programs and events that foster self-improvement and personal empowerment.
Timeline
Leasing Professional
Pratum Companies/Edgewood Management
01.2023 - Current
Temp Leasing/Administrative Assistant
Intersolutions
08.2022 - 08.2023
Cosmetology -
Bennett Career Institute
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