Antoinette G Smith
Navy Exchange
Jacksonville,Fl.
36
Years of experience
Experienced and dedicated Retail sales, Customer service, Head Cashier, Counter Manager and Pawn Broker with 25 years of experience in supporting sales, customer assistance, assisting manager with all daily procedures, opening, and closing of the store as a pawn broker and the handling of all cash office procedures as head cashier and counter manager duties.
Professional pawnbroking expert with proven track record in managing transactions and valuing items accurately. Known for delivering exceptional customer service and building strong client relationships. Highly reliable team player who adapts to changing needs and consistently achieves results through effective collaboration and communication.
Diligent [Desired Position] with solid background in pawnbroking industry. Successfully negotiated and managed numerous high-value transactions, ensuring customer satisfaction and retention. Demonstrated expertise in assessing item value and providing fair loans while maintaining compliance with regulatory standards.
Work History
Sales Floor Associate
1 Year 4 Months- 904-242-3254
- Assisted customers with product selection and store policies
- Replenished sales floor merchandise and maintained organized displays
- Applied merchandising standards to set signage, pricing, and promotional presentations.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Supported visual merchandising standards, helping to create an inviting store atmosphere.
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pawn Broker
13 Years 1 Month- Assisting manager with all daily procedures and assisting with opening and closing of the store. Facilitated customer transactions for loans, purchases, and sales. I entered customers' government issued identification, customers merchandise manufacturer, model number, and serial numbers into database. I assisted customers with payments to their accounts. I put out and put up all jewelry and merchandise for sale daily.
- 904-247-7772
- Evaluated customer items to determine loan eligibility and resale value.
- Verified identification and completed pawn transactions according to compliance requirements.
- Explained loan terms, redemption policies, and purchase options to customers.
Salesperson and Clinique Counter Manager
8 Months- Assisted customers and consultants with needs while stocking merchandise to maintain inventory levels. I managed Clinique service center counter and handled all duties as counter manager. Processed paperwork for counter goals, consultant personal goals, and daily sales to track performance indicators.
- 904-725-7744
- Managed cosmetics counter operations, ensuring consistent customer service and sales floor readiness.
- Trained associates on product knowledge, selling techniques, and service standards.
- Monitored inventory levels, processed replenishment, and maintained organized stock presentation.
Head Cashier
1 Year 9 Months- I handled all cash office procedures. Processed the deposit and maintained cash drawers, ATM machine and store safe. Updated checks in the system. Ordered all change from the bank. I worked with auditors daily. Prepared and maintained audit documents. Trained back up cashiers and customer service associates. Answered the phones and assisted managers, associates, and customers with their needs.
- 904-721-9166
- Supervised front-end cashier operations, maintaining smooth register flow and customer service standards.
- Processed cash, credit, and return transactions accurately while following store payment procedures.
- Trained new cashiers on register use, checkout protocols, and transaction accuracy expectations.
Jr dept. sales associate
1 Year 4 Months- Merchandised clothes and supported merchandising displays to enhance product visibility. Managed mark downs and mark ups to optimize pricing strategy. Assisted with the preparation and helped do inventory. Assisted customers with merchandise inquiries and processed payments to ensure smooth transactions.
- 904-721-9166
- Assisted customers with product selection, fit guidance, and department questions.
- Replenished merchandise, organized displays, and maintained clean selling floor presentation.
- Processed transactions accurately using POS systems and handled returns efficiently.
sales associate
1 Year- I assisted customers with merchandise and assisted the manager with inventory.
- Handled customer inquiries regarding products
- Assisted customers with product selection, pricing, and store policies.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays and stocked shelves efficiently.
Selling Specialist and Merchandiser Assistant
7 Years 1 Month- Created employee schedules under manager's guidance. Arranged clothing and set up merchandising displays to enhance store presentation. Managed pricing adjustments, including markdowns and markups, to optimize sales. Supported inventory preparation and conducted stock counts for accuracy. Provided assistance to customers with merchandise selection and processing payments.
- 850-769-7691
- Assisted customers with product selection, sizing, and styling recommendations to support sales goals.
- Maintained organized sales floor merchandise, signage, and seasonal displays aligned with store standards.
- Processed point-of-sale transactions accurately while handling returns, exchanges, and payment issues.
Education
Graduate
- Honors
- GPA: 3.8
Skills
Loan processing
Time management abilities
Communication skills
Professionalism
Customer service
Friendly and helpful
Honest and dependable
Store opening and closing
Merchandise receiving and handling
Cash register operation
Timeline
Sales Floor Associate
Navy Exchange
03.2022 - 07.2023Read More
Pawn Broker
Value Pawn and Jewelry
10.2008 - 11.2021Read More
Salesperson and Clinique Counter Manager
Belk’s
11.2007 - 07.2008Read More
Head Cashier
Dillard’s
06.2005 - 03.2007Read More
Jr dept. sales associate
Dillard’s
01.2003 - 05.2004Read More
sales associate
Bay Point Retailers
04.1995 - 04.1996Read More
Selling Specialist and Merchandiser Assistant
J C Penney
09.1987 - 10.1994Read More
Rutherford High School
Graduate
Read More