Antoinette Ivans
Rio Rancho,NM
Summary
Customer service and administrative support professional with expertise in resolving member complaints, coordinating appointment scheduling, and ensuring compliance with regulations. Proven ability to enhance patient satisfaction and streamline operations through effective communication and meticulous record management.
Overview
12
12
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Presbyterian Health Plan
Albuquerque, New Mexico
08.2025 - 01.2026
- Provided timely assistance to members regarding health plan inquiries.
- Resolved member complaints through effective communication and active listening.
- Processed enrollment changes and updates for health insurance plans.
Medical Records Clerk/ Offsite Coordinator
Wexford Health Source
09.2024 - 08.2025
- Executed accurate data entry processes to maintain up-to-date patient information and records.
- Facilitated effective communication between healthcare providers and patients to ensure clarity and understanding.
- Coordinated and scheduled appointments efficiently to optimize patient flow and provider availability.
- Organized medical records systematically to ensure quick access and retrieval of patient information.
- Ensured compliance with patient privacy regulations to protect sensitive health information and uphold confidentiality.
- Scheduling offsite appointments with different specialist offices.
Title Processor/Notary
PIONEER TITLE/NETWORK CLOSING SERVICES
02.2022 - 02.2024
- Executed detailed title research to ensure clear property ownership and resolve any discrepancies.
- Facilitated seamless process transactions by coordinating between clients and various stakeholders.
- Enhanced client communication by providing timely updates and addressing concerns proactively.
- Prepared essential documents with accuracy to support smooth transaction processes.
- Ensured regulatory compliance by adhering to all applicable laws and industry standards.
- Coordinated closing activities to finalize transactions efficiently and meet client expectations.
Expeditor/Prep Cook
St. James Hotel
11.2016 - 06.2022
- Adhered to strict kitchen safety protocols to ensure a secure cooking environment for all staff and patrons.
- Executed rigorous quality control measures to maintain high standards in food presentation and taste.
- Prepared a diverse range of menu items by following established recipes and adhering to proper cooking techniques.
- Managed efficient order fulfillment processes to guarantee timely service and customer satisfaction.
- Collaborated effectively with team members to enhance workflow and improve overall kitchen productivity.
Special Education Educational Assistant
Cimarron Municipal Schools
05.2016 - 05.2018
- Adhered to individualized education program (IEP) goals to enhance student learning outcomes.
- Fostered social skills development through structured activities and peer interactions.
- Supported individual needs by providing tailored interventions and resources to students.
- Managed behavioral challenges by employing effective strategies to promote positive behavior.
- Adapted learning materials to accommodate diverse learning styles and abilities.
- Assisted classroom instruction by facilitating engaging activities and offering one-on-one support.
Registration Lead/Assistant Office Manager
Philmont Scout Ranch
05.2014 - 08.2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supervised staff to ensure efficient operations and foster a collaborative work environment.
- Managed registrations for events by organizing the enrollment process and maintaining accurate records.
- Coordinated events from conception to execution, ensuring all logistical details were meticulously arranged.
- Administered office tasks by streamlining administrative processes and enhancing overall efficiency.
- Maintained financial records with precision, ensuring compliance and accuracy in reporting.
Education
Cimarron High School
Cimarron , NMSkills
- Admin Assistant
- Cpr
- Customer Service
- Educational assistant
- Electronic Health Records
- Event Planning
- Food Preparation
- Food service
- Front Office
- HIPAA
- Loan processing & Closing
- Medical Office
- Medical Records
- Notary Public
- Typing
- Scheduling
Certification
- CPR-BASIC LIFE SUPPORT, 2025
- Notary Public, 2022
Timeline
Customer Service Representative
Presbyterian Health Plan
08.2025 - 01.2026
Medical Records Clerk/ Offsite Coordinator
Wexford Health Source
09.2024 - 08.2025
Title Processor/Notary
PIONEER TITLE/NETWORK CLOSING SERVICES
02.2022 - 02.2024
Expeditor/Prep Cook
St. James Hotel
11.2016 - 06.2022
Special Education Educational Assistant
Cimarron Municipal Schools
05.2016 - 05.2018
Registration Lead/Assistant Office Manager
Philmont Scout Ranch
05.2014 - 08.2016
Cimarron High School