ANTOINETTE JITTA
Office Representative
Morrow,GA
Summary
Professional and experienced administrative support specialist, prepared to excel in front-facing role. Adept at managing schedules, handling inquiries, and providing exceptional customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, strong organizational skills, and welcoming demeanor.
Overview
17
17
years of professional experience
Work History
Front Desk Secretary
Atlanta Medical
01.2018 - 10.2023
- Managed all administrative functions in a high-volume clinic specializing in family medicine, pediatrics, and urgent care.
- Supervised over 10 administrative and clinical staff members; optimized schedules and improved workflow.
- Ensured compliance with HIPAA, OSHA, and all local healthcare regulations.
- Maintained accurate patient records and streamlined communication between departments.
Floor Supervisor
Dr. Diabetic
07.2007 - 12.2012
- Oversaw daily operations in an outpatient clinic focused on diabetes and internal medicine.
- Trained staff in insurance verification and patient intake, reducing claim denials by 40%.
- Worked directly with billing teams and providers to expedite authorizations and improve reimbursements.
- Conducted onboarding and monthly compliance training for new hires.
- Managed clinical supplies, vendor contracts, and office budgeting.
- Handled full-cycle billing: claims submission, A/R follow-up, appeals.
Medical Receptionist / Administrative Assistant
Medical Center of Winston Towers
02.2007 - 02.2009
- Managed front desk operations including scheduling, check-in/out, and insurance verification.
- Updated patient information in MedStar and Kareo systems.
- Coordinated communication between patients, labs, and specialists.
- Trained under Andrea James (Office Manager) in superbills, collections, and billing.
- Participated in ICD-9 (2010), Humana Availity, and MRA codes training conferences.
- Responsible for billing and coding for capitated insurance companies; wrote off payments as appropriate.
Education
Master of Science - Health Services Administration
Strayer University
07-2026
BBA - Business Administration And Management
Strayer University
07-2024
Diploma - MEDICAL BILLING AND INSURANCE CODING
Everest Institute
09-2010
Skills
Problem-solving skills
Accomplishments
- 2001, Most Dedicated Student, English Honor Society
- 2002, Business Award: Greatest Achiever
- 2006, Employee of the Year
- 2009, President’s Award for Academic Excellence
Personal Information
Timeline
Front Desk Secretary
Atlanta Medical
01.2018 - 10.2023
Floor Supervisor
Dr. Diabetic
07.2007 - 12.2012
Medical Receptionist / Administrative Assistant
Medical Center of Winston Towers
02.2007 - 02.2009
BBA - Business Administration And Management
Strayer University
Diploma - MEDICAL BILLING AND INSURANCE CODING
Everest Institute
Master of Science - Health Services Administration
Strayer University
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