Mayra Guillen
West Jordan,UT
Summary
Accomplished Loan Officer Assistant with a proven track record at Citywide Homeloans, enhancing loan processing efficiency and customer satisfaction. Expert in utilizing problem-solving skills and time management to streamline operations. Demonstrated ability in maintaining office supplies and cash handling, ensuring operational excellence and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Front Desk Secretary
Tracy & Associattes
06.2022 - Current
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Streamlined office communication by effectively handling incoming calls and directing them to the appropriate departments.
- Improved office organization by meticulously maintaining records and updating the database system regularly.
Mortgage Loan Officer Assistant
Security National Mortgage Comp
06.2022 - 05.2024
- Knowledge Encompass program
- knowledge Brokers programs
- Docusing
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
Loan Officer Assistant
Cardinal Financial
07.2021 - 07.2022
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Mortgage Loan Officer Assistant
Guaranteed Rate Inc
12.2020 - 07.2021
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Documented borrower's information in loan processing system and resolved any discrepancies.
Loan Officer Assistant
Citywide Homeloans
08.2018 - 12.2020
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up files using loan officer checklist and submitted on-time for processing.
Education
No Degree - Comunicacion Y Medios
Universidad Autonoma De Nayarit
Tepic, NayaritHigh School Diploma -
CBTA 107
Tepic, NayaritSkills
- Problem-solving skills
- Time Management
- Maintaining Office Supplies
- Cash Handling
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Front Desk Secretary
Tracy & Associattes
06.2022 - Current
Mortgage Loan Officer Assistant
Security National Mortgage Comp
06.2022 - 05.2024
Loan Officer Assistant
Cardinal Financial
07.2021 - 07.2022
Mortgage Loan Officer Assistant
Guaranteed Rate Inc
12.2020 - 07.2021
Loan Officer Assistant
Citywide Homeloans
08.2018 - 12.2020
No Degree - Comunicacion Y Medios
Universidad Autonoma De Nayarit
High School Diploma -
CBTA 107
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