Antoinette Jorgenson
Pocatello,ID
Summary
Dedicated professional with experience at Community Entry Services, skilled in client support and relationship building. Proven ability to enhance quality of life for individuals with disabilities through compassionate care and effective behavioral management. Certified in CPR/AED, I excel in documentation and communication, ensuring compliance with health and safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Entry Services
05.2025 - 06.2026
- Provided personalized support to individuals with disabilities, enhancing daily living skills and fostering independence.
- Assisted clients in navigating community resources, promoting social inclusion and engagement.
- Monitored and documented client progress consistently, ensuring adherence to individualized care plans.
- Collaborated with interdisciplinary teams to develop tailored strategies for client support and development.
- Facilitated recreational activities that encouraged skill-building and strengthened client relationships within the community.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Juvenile & Traffic Court Clerk
Wind River Tribal Courts
05.2021 - 05.2022
- Processed court documents and filings, ensuring compliance with legal standards and procedures.
- Managed case scheduling and maintained accurate court calendars for efficient operations.
- Assisted judges and attorneys by preparing necessary materials for hearings and trials.
- Maintained confidentiality of sensitive information while handling case files and records.
Receptionist
Eastern Shoshone Tribe
08.2016 - 07.2018
- Managed front desk operations, providing exceptional customer service to visitors and callers.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Maintained accurate records of incoming and outgoing communications using office management software.
- Processed visitor registrations and ensured compliance with tribal policies and procedures.
- Collaborated with team members to streamline office workflows and enhance efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Windriver Casino
05.2014 - 11.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing service satisfaction and retention.
- Managed cash drawer, ensuring accuracy in daily financial reconciliations.
- Trained new cashiers on operational procedures and best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
GED - Animal Science
Central Wyoming College
Riverton, WY05.2021
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Health and safety requirements
- Relationship building
- Disability awareness
- Nutrition
- Empathy and patience
- HIPAA compliance
- Verbal and written communication
- Record keeping
- De-escalation techniques
- Mobility assistance
- Community activities
- Charting and documentation
- First aid and CPR
- Documentation and recordkeeping
- Medication management
- Certified in CPR/AED
- Clear communication
Certification
The Fatal Five-RLMS Certification, supporting Healthy Eating and Exercise-RLMS certification, and Supporting People With LLD & Dementia-RLMS Certification.
Timeline
Direct Support Professional
Community Entry Services
05.2025 - 06.2026
Juvenile & Traffic Court Clerk
Wind River Tribal Courts
05.2021 - 05.2022
Receptionist
Eastern Shoshone Tribe
08.2016 - 07.2018
Cashier
Windriver Casino
05.2014 - 11.2016
GED - Animal Science
Central Wyoming College