Antoinette Keen
Hope Mills,United States
Summary
Dynamic professional with extensive experience at the Department of Defense, excelling in data analysis and customer service. Proven ability to manage complex claims and ensure compliance with federal regulations. Adept at communication and problem-solving, consistently delivering accurate results and enhancing operational efficiency in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Patient Affairs Clerk
Department Of Defense Military Treatment Facilities
Fort Bragg, United States
09.2024 - 03.2025
- Prepare and maintains mother's worksheets
- Reviews birth certificate paper work to ensure submissions are complete and accurate
- Gathers information from mother's worksheet to complete birth records to verify information
- Communicate effectively both verbally and in writing
- Provides administrative support functions to maintain accurate reports and records in military style documents
- Prepares daily, weekly and monthly reports in compliance with state regulations
- Functions with a computerized database to conduct research to resolve discrepancies and verify information
- Knowledge of the policies and procedures for official birth records
- General knowledge of office automation software, practices and procedures in order to succeed at work assignments
- Basic knowledge of verifying, reconciling and processing claims and transactions
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Supervisor: Jonathan Sams (304-520-7620)
- Okay to contact this Supervisor: Yes
Veterans Claim Examiner (Education)
Veteran Administration
Muskogee, United States
03.2024 - 08.2024
- Veterans Claim Examiner in the education department
- Evaluate and analyze numerous types of documents and determine the validity of such evidence
- Reviews education awards to ensure proper payment, eligibility, and entitlement regulations and laws have been applied in processing the education award
- Advises claimants and their representatives of their benefits
- Assist individuals in developing needed evidence required to receive education benefits
- Prepare required documents needed to resolve errors in obtaining benefits
- Initiate check tracers and explain Department of Treasury procedures for reissuing checks
- Process broad and detailed knowledge of federal laws, eligibility criteria and agency procedures
- Supervisor: Dana Kuykendall (918-781-3051)
- Okay to contact this Supervisor: Yes
Team Leader
U.S. ARMY
Colorado Springs, United States
10.2008 - 04.2012
- Human resource specialist supervised and performed personal and administrative functions in support to the company, participated in occupational classification and management of human resource activities including maintaining officer and enlisted records, processing personal actions concerning soldiers and their families, providing customer service to staff, inputting and retrieving data in automated systems
- Supervisor: Kendrick Letman (305-318-2687)
- Okay to contact this Supervisor: Yes
Education
Bachelor's degree - Bs in Business, Human Resource Management
Capella University
Minneapolis, MN, United States06-2025
Associate's degree -
Southwest University
El Paso, TX, United States07.2017
Skills
- Microsoft Excel, Word, and PowerPoint
- Policy writing
- Customer service
- Employee training
- Communication
- Adaptability
- Problem solving
- Detail orientation
- Interpersonal skills
- Team collaboration
Availability
Permanent, Temporary, Full-time, Part-time, ALL, North Carolina, United States
References
Dominic Jackson, Medical Technologists, 915-244-2739, True
Day Phone
915-412-8641
Timeline
Patient Affairs Clerk
Department Of Defense Military Treatment Facilities
09.2024 - 03.2025
Veterans Claim Examiner (Education)
Veteran Administration
03.2024 - 08.2024
Team Leader
U.S. ARMY
10.2008 - 04.2012
Bachelor's degree - Bs in Business, Human Resource Management
Capella University
Associate's degree -
Southwest University
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