Antoinette Leatherwood
Sun Prairie,WI
Summary
Dedicated professional with a proven track record at KWIK TRIP, excelling in customer service and cash management. Demonstrates exceptional work ethic, integrity, and the ability to foster customer loyalty. Skilled in conflict resolution and cash drawer balancing, consistently ensuring accuracy and efficiency. Achieved a significant increase in repeat business through outstanding customer relations and teamwork.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Service Representative
KWIK TRIP
10.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Sales Associate
American Girl
07.2011 - 01.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
None - Early Childhood Education
Dalton State College
Dalton, GAHigh School Diploma -
Dalton High School
Dalton, GA05.1979
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Customer relations
- Professionalism and courtesy
- Cash management
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Cash drawer balancing
Timeline
Cashier/Customer Service Representative
KWIK TRIP
10.2021 - Current
Sales Associate
American Girl
07.2011 - 01.2012
None - Early Childhood Education
Dalton State College
High School Diploma -
Dalton High School
Similar Profiles
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Samuel StreitmatterSamuel Streitmatter
Kitchen Staff Member at Kwik TripKitchen Staff Member at Kwik Trip
Tanner GreffTanner Greff
Guest Service Leader at Kwik TripGuest Service Leader at Kwik Trip
Renee WigenRenee Wigen
Manager at Kwik TripManager at Kwik Trip
John Contreras Ruiz CruzJohn Contreras Ruiz Cruz
Server at The Elks LodgeServer at The Elks Lodge