Brittany Chapman
Theodore,AL
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Friendly and reliable Customer Service Rep. offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Service Representative
Jimmy Johns
06.2024 - Current
- Greet customers and provide excellent customer service
- Safely and accurately manage cash, checks, and credit/debit card transactions, including balancing the cash register at the end of the shift.
- Resolve customer complaints, guide them and provide relevant information
- Track transactions on balance sheets and report any discrepancies
- Follow company policies and procedures related to security, cash management, and customer transactions, ensuring compliance with all regulations.
- Developed strong relationships with repeat customers, enhancing loyalty and retention efforts.
- Built relationships with customers to encourage repeat business.
Caretaker
Right at Home
08.2023 - Current
- As a caretaker I provide attentive personal care services to clients, focusing on their comfort and safety needs.
- Support clients with daily living tasks to improve overall well-being and independence.
- Help maintain cleanliness and organization in the client's environment to promote overall health.
- Help to developed individualized care plans in collaboration with healthcare professionals.
- Monitor and document client progress, and report changes to supervisors promptly.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Trained new staff members, ensuring high standard of care across team.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Improved communication with families, providing regular updates on their loved ones' care.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Developed individualized care plans in collaboration with healthcare professionals.
Customer Service Representative
AppleCare/IOS and Mac Expert
05.2021 - 06.2023
- Resolved technical issues for customers using iPhones, Mac computers, iPads, and Apple accessories, leading to improved customer satisfaction. Offered prompt solutions and educational articles to empower customers. Facilitated appointment setups at store locations and communicated essential updates via email to enhance service delivery.
- Resolved complex technical issues for iOS and Mac users through effective troubleshooting techniques.
- Provided exceptional customer support via phone, chat, and email, ensuring high satisfaction rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
ResultsCX
05.2020 - 04.2021
- I worked for Results as a Blue Cross Blue Shield customer service representative. I assisted clients with helping them understand their BCBSM benefits. I would read verbatim the members' benefits they were inquiring about. I also assisted members, helping them to find facilities, doctors, services, etc., in their area. I worked in the benefits department. I would transfer members to the claims department if they required further assistance.
Interviewer
DSS Research
10.2018 - 04.2019
- Employee worked as a customer service representative who interviews clients of associated companies. Employees sit in an office-like environment using phones such as a Cisco program to interview clients on outbound calling. The calls are randomized but all are linked to specific clients that are associated with the company DSS Research. Employees have the responsibility of keeping the work area clean as well as maintaining the proper business attire required by the company. Clients call out to existing clients of associated insurance to interview them about their satisfaction.
Customer Relations Representative
RAINSOFT
09.2018 - 09.2018
- Passed out ballots to incoming customers at Home Depot, allowing them to sign the ballots and place them in a box. Required to stand on feet for at least 7 hours a day and greet customers as they walked into Home Depot giving them a ballot for a chance to win prizes sponsored by RainSoft.
Telemarketer
Prospect America
07.2018 - 08.2018
- Basically, gave outgoing phone calls to possible clients and business owners offering them better service for their insurance coverage.
Telemarketing Sales Representative/Telemarketing
01.2015 - 12.2015
- Took incoming calls that were genetically randomized to specific locations to ask for donations for Homeless and The Handicapped workers who were working with the company.
Customer Service Representative
Alorica
02.2012 - 01.2015
- Incoming call Center Representative for Verizon Wireless. Representatives would help clients of Verizon wireless with their bill payments and phone repairs and also transfer clients to other helping alternatives.
Education
No Degree - Business Management And Accounting
Independence University
West Haven Utah 08-2020
High School - undefined
Vigor High School
Mobile, AL01-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Customer relations
- Order taking
- Written and verbal communication
- Payment processing
- Conflict resolution
- Daily reporting
- Data entry
- Problem-solving
- Honest and dependable
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Cashier/Customer Service Representative
Jimmy Johns
06.2024 - Current
Caretaker
Right at Home
08.2023 - Current
Customer Service Representative
AppleCare/IOS and Mac Expert
05.2021 - 06.2023
Customer Service Representative
ResultsCX
05.2020 - 04.2021
Interviewer
DSS Research
10.2018 - 04.2019
Customer Relations Representative
RAINSOFT
09.2018 - 09.2018
Telemarketer
Prospect America
07.2018 - 08.2018
Telemarketing Sales Representative/Telemarketing
01.2015 - 12.2015
Customer Service Representative
Alorica
02.2012 - 01.2015
High School - undefined
Vigor High School
No Degree - Business Management And Accounting
Independence University