Antoinette Lewis
Bronx,NY
Summary
Dynamic Patient Coordinator with a proven track record at Mount Sinai, excelling in insurance verification and electronic records management. Recognized for enhancing patient experiences through effective communication and interdepartmental collaboration. Committed to maintaining patient confidentiality while streamlining care services, contributing to a compassionate and efficient clinic environment.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Mount Sinai
10.2017 - Current
- Assisted patients with appointment scheduling and coordination of care services.
- Managed patient records using electronic health record (EHR) systems for accurate data tracking.
- Communicated effectively with healthcare providers to streamline patient information exchange.
- Greeted patients warmly, ensuring a positive experience during visits to the clinic.
- Supported administrative tasks, including insurance verification and billing inquiries for patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
Call Center Representative
Sprint
03.2016 - 08.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Roberto Clemente HS
The Bronx, NYSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Interdepartmental collaboration
Timeline
Patient Coordinator
Mount Sinai
10.2017 - Current
Call Center Representative
Sprint
03.2016 - 08.2016
GED -
Roberto Clemente HS
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