Antoinette Magee
Spokane Valley,WA
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dialysis Technician II
Fresenius Kidney Care
07.2023 - Current
- Administer care for patients with kidney failure before, during and after dialysis treatment
- Certified Clinical Hemodialysis Technician
- Aid patients before, during and after dialysis treatments
- Work under the guidance of a nurse and clinical team
- Responsibilities include setting up and breaking down dialysis blood system
- Monitoring patients during dialysis
- Evaluation of intradialytic problems
Home Care Aide
Private Home
08.2015 - 05.2023
- Provide personal care for a live-in patient who needs assistance with everyday tasks
- Worked with gastrostomy (g-tube) patient on a 24-hour feed
- Womb care around G-tube port twice daily
- Prepared drip bag and pump for feeds
- Flushed g-tube fed and administered medication with a syringe pump
- Bathed, changed clothing, did laundry, housekeeping and managed household finances
- Advocated for my patient with doctors, nurses, and physical therapist
Retention Agent
Sears
03.2019 - 04.2020
- Inbound call center, work as a retention agent for product protection plan
- Receive calls from customers who want to cancel protection plans on high end appliances
- Retain customers or sell them a plan that worked for them
- Setup appointments for repairs, connect customers to the right departments
- Sell protections plans, correct mistakes on household protection plans, and build and maintain client relationships with Sears
Home Care Aide
Brookdale Nine Mile
04.2017 - 07.2017
- Provide care to dementia patients at a senior facility
- Take care of twelve or more residents during a nightshift
- Assist in changing residents every two hours
- Prepared residents for breakfast
- Provided daily tasks in transferring, showering, roll changing and providing snacks, cleaning, and laundry
Home Care Aide
Senior Helpers
02.2015 - 08.2015
- Provide personal care for patients who need assistance for a variety of reasons including illness, advanced age, disability, or cognitive impairment
- Assist with bathing, eating, moving, or going to the bathroom
- Assist with light housekeeping such as cleaning and cooking
- In home care with multiple clients in a day
Education
Bachelors - liberal arts - English
University of Phoenix
Phoenix, AZ03-2028
Certificate - Teller Training
Spokane Community College
Spokane, WA05.1997
Skills
- Microsoft Office
- Organizational Skills
- Customer Service
- Call Center
- Customer Support
- Patient education
- Patient care
- Patient health education
- Patient relationship management
- HIPAA
- Critical thinking
- Certified in CPR/AED
- Self-driven and motivated
Assessments
Customer Service Skills, Proficient, 12/01/18, https://share.indeedassessments.com/share_assignment/jjwaw4yojb8eh7o5
Certification
- CPR/AED Certification
- CCHT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dialysis Technician II
Fresenius Kidney Care
07.2023 - Current
Retention Agent
Sears
03.2019 - 04.2020
Home Care Aide
Brookdale Nine Mile
04.2017 - 07.2017
Home Care Aide
Private Home
08.2015 - 05.2023
Home Care Aide
Senior Helpers
02.2015 - 08.2015
Certificate - Teller Training
Spokane Community College
Bachelors - liberal arts - English
University of Phoenix
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