Gabrielle Sanders
Savannah
Summary
Compassionate Certified Medical Assistant (CMA) and Certified Clinical Hemodialysis Technician (CCHT) with over 7 years of experience in patient support and care coordination. Expertise in resolving concerns, educating patients, maintaining accurate records, and collaborating with multidisciplinary teams. Strong communicator adept at handling sensitive situations and delivering quality service in fast-paced healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CCHT DIALYSIS TECHNICIAN
Davita Dialysis
Savannah
02.2024 - 12.2025
- Built strong relationships with patients by providing compassionate support and addressing questions and concerns.
- Maintained detailed electronic patient records and treatment documentation.
- Collaborated with physicians, nurses, and healthcare professionals to coordinate patient care.
- Utilized strong communication and problem-solving skills to address patient needs and ensure positive experiences.
- Ensured compliance with HIPAA and organizational policies.
SECRETARY/RECEPTIONIST
Image Keepers
Savannah
02.2016 - 07.2025
- Managed high-volume inbound phone calls and customer inquiries.
- Scheduled appointments and maintained accurate client records.
- Assisted customers with questions, concerns, and service requests.
- Processed billing information and maintained confidential records.
- Delivered exceptional customer service while multitasking in a fast-paced environment.
APHERESIS TECHNICIAN
The Blood Connection
Savannah
02.2023 - 12.2023
- Educated donors regarding procedures, eligibility requirements, and post-donation care.
- Resolved donor concerns professionally while maintaining a positive customer experience.
- Maintained accurate records and documentation in compliance with regulatory standards.
- Demonstrated strong communication skills while interacting with a diverse customer population.
PHLEBOTOMIST
Mako Medical Laboratories
Savannah
02.2021 - 02.2023
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test ordered.
- Read, understand and comply with departmental policies, protocols and procedures.
- Perform verification of patient demographic info and verify tubes were labeled in their presence and that the name on the label is correct.
- Complete training courses and keep up-to-date with the latest techniques.
- Stay up-to-date on company communication.
PCT (PATIENT CARE TECHNICIAN)
St. Joseph's/Candler
Savannah
07.2019 - 10.2019
- Monitored vital signs and reported changes to nursing staff, helping improve patient outcomes.
- Delivered compassionate patient care, ensuring comfort during daily activities and personal hygiene assistance.
- Collaborated with Physicians and Nurses to assess patient health and progress.
- Supported specimen collection and catheterization, facilitating workflow and strengthening team communication.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
Education
MEDICAL ASSISTANT CERTIFICATION -
ACC Career Training Institute
Savannah, GA 07.2025 - 07.2025
DIPLOMA -
Woodville-Tompkins Technical & Career Institute
Savannah, GASkills
- Phlebotomy
- Venipuncture
- Patient Care
- Vital Signs
- Medical Office
- Laboratory
- Microsoft Office
- Customer Service Excellence
- Call Center Support
- Healthcare Benefits & Eligibility Verification
- Claims Resolution Support
- Provider Relations
- Medical Documentation
- Data Entry
- EMR/EHR Systems
- HIPAA Compliance
- Problem Solving
- Conflict Resolution
- Active Listening
- Insurance Verification
- Scheduling & Coordination
- Microsoft Office Suite
- Professional Telephone Etiquette
- Billing
- Caregiving
- Familiar with basic dermatology terminology
- Procedures
- Patient workflow
Certification
- PCT Certification, 04/01/16
- CNA Certification, 12/01/16
- CPR Certification, 04/01/25
- CMA Certification, 07/01/25
Timeline
MEDICAL ASSISTANT CERTIFICATION -
ACC Career Training Institute
07.2025 - 07.2025
CCHT DIALYSIS TECHNICIAN
Davita Dialysis
02.2024 - 12.2025
APHERESIS TECHNICIAN
The Blood Connection
02.2023 - 12.2023
PHLEBOTOMIST
Mako Medical Laboratories
02.2021 - 02.2023
PCT (PATIENT CARE TECHNICIAN)
St. Joseph's/Candler
07.2019 - 10.2019
SECRETARY/RECEPTIONIST
Image Keepers
02.2016 - 07.2025
DIPLOMA -
Woodville-Tompkins Technical & Career Institute