Antoinette Neal
Milwaukee,WI
Summary
Dedicated professional with extensive experience in office administration and customer relations. Skilled in critical thinking and data entry, consistently improving document organization and enhancing communication among staff for optimal workflow management.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Milwaukee Academy of Science
Milwaukee, WI
09.2020 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for meetings, events, and appointments to optimize time management for faculty and administration.
- Developed and maintained filing systems, improving document retrieval and organizational efficiency.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials for stakeholders.
Pharmacy Technician
Prescriptions Plus
Milwaukee, WI
06.2016 - 09.2020
- Dispensed medications accurately while verifying patient prescriptions and dosage instructions.
- Assisted pharmacists in managing inventory, ensuring stock levels met operational needs.
- Maintained precise records of medication usage and patient interactions for compliance audits.
- Implemented workflow improvements to streamline prescription processing times and reduce errors.
- Collaborated with healthcare professionals to resolve prescription discrepancies effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Associate of Science -
Associate Degree - MEDICAL BILLING AND CODING
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Customer relations
- Computer proficiency
- Filing
- Critical thinking
Timeline
Administrative Assistant
Milwaukee Academy of Science
09.2020 - Current
Pharmacy Technician
Prescriptions Plus
06.2016 - 09.2020
Associate of Science -
Associate Degree - MEDICAL BILLING AND CODING
Ultimate Medical Academy