Antoinette Reeves
Cleveland,OH
Summary
Experienced professional with exceptional communication skills, high motivation, and a well-rounded skill set. Strong focus on time management and organizational abilities. Seeking entry-level opportunities to expand skill set and contribute to company growth and success.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
7 Cravings
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Administrator
Salvation Army Ministries
12.2021 - 11.2023
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Created and updated records to document employee and participant information.
- Hired, mentored and monitored qualified childcare staff.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
PCNA
Cleveland Clinic
12.2019 - 01.2021
- Demonstrated a keen sense of personal responsibility.
- Excelled in environments characterized by rapid pace.
- Delivered results through both individual effort and teamwork.
- Exhibited strong capacity for acquiring new skills efficiently.
Independent Provider
Ohio Department of Medicaid
01.2016 - 11.2019
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Optimized resources available within the community for additional services that would benefit the client''s overall wellbeing.
- Actively participated in ongoing professional development opportunities in order to stay current on best practices within the industry.
- Demonstrated adaptability by providing care for diverse clientele with varying medical conditions and functional abilities.
Child Care Teacher
Building Blocks Academy
01.2012 - 10.2015
- Fostered children's social, emotional, and physical development in a safe setting.
- Handled daily caregiving duties such as meal preparation, diaper changes, and cleanliness maintenance.
- Conveyed information regarding daily activities, behaviors, and issues to children's parents or guardians.
- Monitored children's progress to identify areas of strength and growth.
Super User
Cleveland Clinic
12.2008 - 12.2011
- Compiled data on quality issues and reported findings with suggestions for improvement.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to software users.
- On call support after hours
- One on ones with end users
- Applications Supported: CPOE, ClinDoc Radiant, Optime
Customer Care Representative
NTB-National Tire & Battery
02.2005 - 11.2008
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered customer support to high call load each shift.
- Converted incoming calls into booked service appointments.
Education
Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical And Business Careers
Erie, PA09.2024
Business Management
Cuyahoga Community College
Cleveland, OH09.2005
Medical Assisting
Willoughby-Eastlake Technical Center
Willoughby, OH2004
High School Diploma -
Euclid High School
Euclid, OH06.2003
Skills
- Attention to Detail
- Verbal and Written Communication
- Recordkeeping and File Management
- Training and Development
- Problem-Solving
- Honest and Ethical
- Customer Service
- Educational Materials Development
- HIPAA compliance
Timeline
Restaurant Manager
7 Cravings
01.2024 - Current
Assistant Administrator
Salvation Army Ministries
12.2021 - 11.2023
PCNA
Cleveland Clinic
12.2019 - 01.2021
Independent Provider
Ohio Department of Medicaid
01.2016 - 11.2019
Child Care Teacher
Building Blocks Academy
01.2012 - 10.2015
Super User
Cleveland Clinic
12.2008 - 12.2011
Customer Care Representative
NTB-National Tire & Battery
02.2005 - 11.2008
Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical And Business Careers
Business Management
Cuyahoga Community College
Medical Assisting
Willoughby-Eastlake Technical Center
High School Diploma -
Euclid High School