Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia McNamee

Houston

Summary

Success-driven manager motivated by consumer satisfaction. Inhabits the strong communication skills necessary to ensure optimal service amongst customers and colleagues. Upholds a high standard for themself; Strong drive to do what is right to achieve satisfaction with both employers and consumers.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

Leaf & Grain LLC
Houston
07.2024 - Current
  • Coached team members on customer service, menu education, and up-selling techniques to drive revenue.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Conducted daily team meetings to discuss performance issues and provide feedback.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback
  • Trained staff on guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to receive feedback on their experience and resolve issues if they arose
  • Coordinated with kitchen staff to ensure timely food preperation as neccesary for service
  • Resolved customer complaints professionally to maintain positive relationships with guests.
  • Upheld the standard for positive and professional demeanor
  • Restored and maintained an organized environment
  • Established systems to improve customer experience

Education

Associate of Arts -

Lone Star College
Houston, TX
05-2024

Skills

  • Vendor relations
  • Customer service
  • Conflict resolution
  • Staff training
  • Sales strategies
  • Performance evaluation
  • Team leadership
  • Revenue generation
  • Inventory management
  • Customer engagement
  • Organization and prioritization
  • Passion for customer satisfaction
  • Performance improvement
  • Labor and food cost control
  • Employee retention
  • Customer-first focus
  • Customer loyalty
  • Reliability
  • Professional demeanor
  • Attention to detail
  • Multitasking capacity
  • Procedure improvement

Languages

English
Native/ Bilingual
Spanish
Limited
ASL
Limited

Timeline

Restaurant Manager

Leaf & Grain LLC
07.2024 - Current

Associate of Arts -

Lone Star College
Sophia McNamee