Antoinette Rolle

● Manage the operational success of a 24-hour home care service provider, leading a high performing, mission-focused and cross functional team of health professional independent contractors and office staff in effort to support the local community of clients, while enforcing service level agreements.

● Adhere to organizational compliance with licensure, legal, regulatory, and accreditation to meet the required standards and requirements.

● Manage financial outcomes and revenue cycle management processes, ensuring proper allocation of resources facilitating financial transparency.

● Own the end-to-end full lifecycle recruiting process to include sourcing, interviewing, hiring, and on-boarding.

● Cultivate and maintain cordial relationships with the Governing Body, committee members, professional advisory committee, and staff, resulting in seamless organizational operations.

● Attend networking meetings and community events and volunteer to cultivate business relationships with referrals sources and community partners, creating brand awareness and building an accredited business

portfolio.

● Enroll new clients and negotiate rates for services to be provided, ensuring fair and pocket-friendly care services are offered, minimizing financial strains for the customer.

● Resolve client relations and grievances or complaints by providing turnaround solutions while maintaining quality customer service, increasing customer retention thus increasing revenue.

● Observe compliance with the Agency for Health Care Administration and State Regulations by ensuring the quality of services offered to meet the required standards.

● Cooperate with CEO, vendors, and other stakeholders to ensure strategic planning of business growth, quality assurance, and delivery of services, improving community healthcare

● Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations

● Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores

● Conducted regular audits of operational processes to identify areas for improvement.

● Interpreted and applied company policies, procedures, and programs while collaborating with employees and management, promoting positive work ethics thus achieving organizational goals.

● Oversaw the hiring process of new employees by reviewing resumes, prescreening applicants, and organizing the interview process, facilitating a smooth hiring process.

● Supervised Administrative and Concierge personnel by elevating the performance of the team and encouraging every member to perform well, ensuring departments ran smoothly.

● Liaised with employees and corporate offices by managing FMLA and Workers Compensation Claims at the property level, ensuring accurate communication and efficient processing facilitating customer satisfaction.

● Partnered with Sales Counselors on facility tours by reviewing all rental agreements for accuracy to help identify unreported changes and ensure that the right amount of benefit is paid.

● Coached new directors on expense tracking, accounts payable, processing, budget management, and payroll, facilitating financial discipline.

● Processed payroll for employees by reviewing accuracy to ensure error-free timecard submissions facilitating financial efficiency and accountability.

● Acted as Manager on Duty in the absence of the Executive Director and oversaw community tours as required while maintaining top-notch confidentiality and professionalism.

● Operated within the budgetary guidelines for controllable costs by administering a department budget and ensuring the allocated resources were maximized appropriately.

● Ensured timely processing of deposits, generated monthly statements and ensured all ancillary charges were billed and supervised collections, facilitating flexible growth of the business.

● Oversaw the general open enrollment meeting by conducting one-on-one with employees to give a clear scope of benefits offered, answer queries and assist with the benefits enrollment process, increasing the enrollment rate to 95%.

● Administered business office functions, including record keeping, patient billing, and accounts receivable, and verified payer eligibility for all patient admission inquiries resulting in organizational efficiency.

● Scrutinized daily flow of financial information and documentation to and from central billing office by maintaining the front office and reception area employees facilitating better planning thus increasing business

operations.

● Made follow-up calls every week to insurance and private payers and entered cash receipts, adjustments thus

protecting their beneficiaries from high costs that may be incurred for health care.

● Placed deadlines for balancing cash and A/R reconciliation and monthly billing, improving end-month activity efficiency by 30%.

● Processed payroll, patient billing, operations reporting, and accounts receivables.

● Led a team of 4 front office staff members by developing an open door communication policy as a team leader, improving communication across all levels of the business improving operational efficiency.

● Established and implemented operating procedures for Doctor's Choice Pharmacy's prototype, ensuring dispensary services complied with applicable regulations and educated patients about available services and

payment assistance programs.

● Drafted and examined monthly, quarterly, and annual reports to ensure financial data was recorded accurately.

● Maintained strong cordial relationships with department heads, medical staff, and nursing staff to determine and resolve problems improving processes and delivering quality care practices.

● Crafted policies and procedures to enable the facility to operate an in-office dispensary, ensuring compliance with applicable rules and regulations.

● Managed all purchasing and inventory control for the facility, researching and taking advantage of appropriate discount opportunities, thus reducing costs.

● Led a team of 2 pharmacy technicians supporting 8 primary care physicians in offering quality care.