Antoinette Russell
Summary
Accomplished Relationship Banker with a proven track record at Webster Bank, excelling in customer satisfaction and financial services. Expert in relationship building, cash flow management, and cross-selling products, I significantly enhanced client financial goals and banking experiences. Skilled in creative thinking and decision-making, I consistently deliver superior results through effective customer service and financial solutions. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Webster Bank
12.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Universal Banker
People's United Bank
11.2019 - 02.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Teller
TD Bank
05.2016 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Customer Service/ Cashier
Walmart
01.2014 - 04.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06.2009
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Money Handling
- Cross-Selling Products
- Creative Thinking
- Loans
- Cash Flow Management
- Decision-Making
- Time Management
- File Maintenance
- Attention to Detail
- Multitasking
Timeline
Relationship Banker
Webster Bank
12.2023 - Current
Universal Banker
People's United Bank
11.2019 - 02.2022
Teller
TD Bank
05.2016 - 09.2019
Customer Service/ Cashier
Walmart
01.2014 - 04.2015
High School Diploma -
East Hartford High School
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