Antoinette Rvey
Bronx,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Apex Systems
03.2020 - 10.2022
- Managed all customer inquiries, patients and test results status and concerns in a professional manner
- Documented and reported call log, answered high volume of calls, contacted clients when necessary
- Contacted clients to resolve routine matters concerning test results
- Provided education and guidance to clients about quest diagnostics lab processes
- Deescalated situations using proper rules regulations and protocol.
Entry Specialist
NYC Department of Corrections
06.2018 - 06.2019
- Assisted with development of discharge action plans
- Worked closely with housing works and staff to promptly address problems and service challenges
- Worked with smart team navigators to develop assessments and discharge action plans
- Participated in supervision meeting and trainings as needed.
Substance Abuse Counselor
Palladia Inc.
03.2011 - 01.2018
- Conducted intakes and processed clients for program orientations
- Developed individual service plans and group seminars on consequential thinking
- Maintained a caseload of 18-22 clients
- Provided weekly crisis intervention
- Provided daily support counseling
- Completed required documentation efficiently and on time
- Led emergency crisis counseling using company protocols
- Contributed to weekly treatment plans and team collaborations for patients.
House Manager
Jastian Management Corp
11.2010 - 05.2011
- Administered medications under direction of supervisor
- Enforced rules and regulations
- Facilitated therapy groups
- Communicated with counselors regarding residents’ behavior
- Monitored residents to ensure safety and security.
Education
Washington Irving High School
Skills
- Microsoft Office Computer Skills
- CASAC Training
- Administrative Assistance
- Various trainings, Mental Health, Human Services, Customer service, Culture Diversity
- Data Entry
- Customer Service
- Customer Relations
- Inbound Customer Service
- Telephone Etiquette
- Time Management
- Effective Communication
- Positive Attitude
- Interpersonal Skills
- Customer Retention
- Active Listening
- Call Center Experience
- De-Escalation Techniques
- Calm Under Pressure
Timeline
Customer Care Representative
Apex Systems
03.2020 - 10.2022
Entry Specialist
NYC Department of Corrections
06.2018 - 06.2019
Substance Abuse Counselor
Palladia Inc.
03.2011 - 01.2018
House Manager
Jastian Management Corp
11.2010 - 05.2011
Washington Irving High School