Tracy Simonton
Saint Marys
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Peoples Bank
Marietta, OH, US
10.2023 - Current
- Assisted customers with banking needs over the phone
- Assisted customers with loan payments
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
Billing Assistant
Lynx Community Resources
New Martinsville, WV
08.2023 - 10.2023
- Processed and verified invoices for accuracy, ensuring timely billing cycles.
- Coordinated communication between departments to resolve billing discrepancies efficiently.
- Managed customer inquiries related to billing statements and payment issues.
- Developed and maintained spreadsheets for tracking billing activities and account statuses.
Scale Operator
Turner Mining Group
Newport, OH, US
01.2022 - 01.2023
- Operating scales to fill sand trucks.
- Processing daily shift reports.
- Customer service.
Billing Specialist
Spectrum
Zanesville, OH, US
12.2020 - 03.2022
- Customer Service Representative in the billing department handling customer calls to review, explain and adjust billing concerns.
- Assisting customers with payments.
Scale Operator
Capital Sand Proppants
11.2019 - 04.2020
- Checking in, weighing and filling fracking sand trucks
Education
Diploma -
Saint Marys High School
Saint Marys, WV05.1993
Skills
- Computer literacy
- Account Reconciliation
- Word Processing
- Administrative experience
- Microsoft Excel
- Accounts Payable
- Office experience
- Database management
- Customer service
- General Ledger Accounting
- Typing (10 years)
- Communication skills
- Microsoft Office
- Databases
- Computer skills
- Bank Reconciliation
- General Ledger Reconciliation
- Journal Entries
- Microsoft Access
Certification
MSHA Certification
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Care Representative
Peoples Bank
10.2023 - Current
Billing Assistant
Lynx Community Resources
08.2023 - 10.2023
Scale Operator
Turner Mining Group
01.2022 - 01.2023
Billing Specialist
Spectrum
12.2020 - 03.2022
Scale Operator
Capital Sand Proppants
11.2019 - 04.2020
Diploma -
Saint Marys High School