Brendon Pihl
Herriman,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alorica
Salt Lake City, UT
02.2023 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Provided feedback on customer service efficiency to deliver better support options.
- Recommended potential products or services after analyzing customer needs.
Part-time Caregiver and Student
Self
Herriman, UT
03.2022 - 02.2023
- Supported personal care needs and housekeeping tasks related to care of disabled family member.
- Attended classes and/or courses to attain subject mastery and formal recognition such as certification(s).
Production Operator
Bullfrog Spas
Herriman, UT
08.2020 - 03.2022
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Conducted regular maintenance checks on spray foam insulation machines used in the production process including lubrication tasks and minor repairs.
- Organized incoming raw materials into designated areas ready for use in the production process.
- Assisted assessment of finalized product development to maintain QC standards.
Warehouse Fulfillment Associate
R.C. Willey
Salt Lake City
2018 - 2019
- Assembled customer orders from stock and placed on pallets for shipping
- Relocated goods from dock area to appropriate storage locations
- Complied with OSHA regulations, company policies, and protocols; maintained current forklift and other PIT certifications.
CNC Mill Operator
Fashion Cabinet Mfg. Inc
West Jordan, UT
2017 - 2018
- Set up CNC mills by entering instructions into the computer numerical control consoles and setting stops or guides.
- Operate CNC milling machine while ensuring safety guidelines are followed at all times.
- Inspect machined work pieces visually for defects prior to moving onto next step in production process.
Instrument Manufacturing Technician
Biofire Diagnostics
Salt Lake City
05.2016 - 09.2017
- Operate various automated, semi-automated, and manual production equipment
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems
- Maintain records in compliance with regulatory requirements, GMP(s) and SOP(s).
Inventory Clerk/Material Handler
Merit Medical Systems, Inc.
South Jordan
11.2013 - 05.2016
- Tracked inventory and conducted cycle counts to maintain accurate records of adjustments, audits and inventory errors
- Trained newly hired employees on appropriate methods for performing audits and cycle counts
- Verified inventory with production goals, identifying potential discrepancies and communicating delays as necessary.
Hardlines Merchandiser
Kmart / Sears Holdings Corporation
Murray
09.2011 - 10.2013
- Displayed appropriate signage for products and sales promotions
- Coordinated and communicated planogram execution with store management; followed prepared sketches and planograms as well as marketing displays to promote visibility
- Scanned shelves and product cases for expired stock to discard outdated products.
Education
High School Diploma -
08.2010
Skills
- Manufacturing
- Warehousing
- Forklift Certified
- Quality Assurance
- Inventory Control
- Cycle Counting
- Material Handling
- Troubleshooting and Diagnostics
- Teamwork and Collaboration
- Computer Hardware, Software & Networking
- Technical Support
- Windows / Mac OS
- MS Office
- Active Directory
- Customer service
- Desktop support
- Information security
- Issue and Complaint Resolution
- Computer Literacy
- Team Collaboration
- Customer Relationship Management (CRM)
- Continuous Improvement
- Regulatory Compliance
- Inbound Customer Service
Certification
- CompTIA A+
- CompTIA Network+
Assessments
- Delivery driver, Proficient, 06/01/22, Interpreting instructions or signs and solving problems
- Customer focus & orientation, Proficient, 12/01/22, Responding to customer situations with sensitivity
- Warehouse safety, Proficient, 12/01/22, Using safe practices in a warehouse setting
- Attention to detail, Proficient, 12/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Affiliations
- Python coding
- Web Development in HTML5 / CSS
Timeline
Customer Care Representative - Alorica
02.2023 - 07.2023
Part-time Caregiver and Student - Self
03.2022 - 02.2023
Production Operator - Bullfrog Spas
08.2020 - 03.2022
Instrument Manufacturing Technician - Biofire Diagnostics
05.2016 - 09.2017
Inventory Clerk/Material Handler - Merit Medical Systems, Inc.
11.2013 - 05.2016
Hardlines Merchandiser - Kmart / Sears Holdings Corporation
09.2011 - 10.2013
Warehouse Fulfillment Associate - R.C. Willey
2018 - 2019
CNC Mill Operator - Fashion Cabinet Mfg. Inc
2017 - 2018
Olympus High School - High School Diploma,