Antoinette Sookdeo
Guttenberg,NJ
Summary
Results-driven Loss Prevention Supervisor with over 27 years of experience, specializing in risk management and client relations. Demonstrates exceptional analytical and observational skills to effectively safeguard customers, employees, and facilities. Known for strong crisis management abilities and clear communication, fostering a secure shopping environment. A dedicated leader recognized for collaboration and a robust work ethic.
Overview
27
27
years of professional experience
Work History
Operations Manager
EBX LGCY Brand
Englewood, NJ
01.2022 - Current
- Led supervision of everyday functions within the service and goods manufacturing.
- Spearheaded recruitment, onboarding, and training processes for over 50 new hires annually.
- Developed and implemented strategies to drive productivity, increasing production output by 18% through refined scheduling, performance metrics, and regular team feedback loops.
- Ensured all products met and exceeded quality standards by implementing stringent QA processes, reducing defect rates from 4% to 1.5%.
- Ensure that resources are being used and allocated wisely to secure a business's bottom line.
Security Asset Protection Supervisor
Saks Fifth Avenue
New York, NY
07.2009 - 03.2020
- Enforce company policies and procedures, and provide recommendations to prevent and/or minimize loss.
- Detected both external and internal theft and fraud, while always keeping employees and customers safe.
- Maintained daily logs of irregularities, such as equipment issues, property damage, theft, the presence of unauthorized or banned persons, and all unusual occurrences.
- Acted as the company's liaison to law enforcement and courts.
- Trained, coached, and oversaw a team of 20+ loss prevention agents in daily security functions.
- Provided in-store escort and security services for Saks' personal shopping for high-profile and celebrity clients.
- Assisted in transporting and securing merchandise from Saks retail store to photo shoots, and private events.
- Ability to deal with and communicate tactfully and effectively with employees, corporate representatives, and customers under stressful circumstances.
- Helped develop and implement various emergency fire, safety, and disaster policies for the store.
Client Advisor
Saks Fifth Ave
New York, NY
10.1997 - 07.2009
- Formed personalized relationships with clients as a trusted advisor by gathering information on client preferences and building credibility and loyalty, where the longest client relationship lasted a total of 15 years.
- I regularly styled entire wardrobes for high-net-worth individuals and music industry clients, and I grew the portfolio of clients through frequent recommendations from existing clients.
- Trained and developed top-tier luxury sales talent teams of 15 or more members.
- Partnered with leased vendors to obtain exclusive merchandise for clients.
- Surpassed fiscal sales targets across different product departments, achieving sales of over $1.2 million for five consecutive years.
Education
Private Security & Investigation -
Barclay Center Schools
Washington D.C, USA03.1990
GCE Diploma - Caribbean Examinations Council
St Francois Girls College
Trinidad & Tobago09.1983
Skills
- Risk Management
- Surveillance
- Conflict Resolution
- Task Prioritization
- Fraud detection
- Theft prevention
- Crisis Management
- Investigation
- Communication
- Process improvement
Timeline
Operations Manager
EBX LGCY Brand
01.2022 - Current
Security Asset Protection Supervisor
Saks Fifth Avenue
07.2009 - 03.2020
Client Advisor
Saks Fifth Ave
10.1997 - 07.2009
Private Security & Investigation -
Barclay Center Schools
GCE Diploma - Caribbean Examinations Council
St Francois Girls College