Antoinette Williams
Hutto,TX
Summary
Reliable customer service professional with extensive experience providing assistance. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. I live for opportunities to deliver disruptive to customers and strive for those deep connections because I pride myself on the relationships I build. I believe that in order to be truly successful in all aspects of life, you must listen to understand. Truly passionate about mentoring others grow their careers and equally passionate about elevating to new heights. Highly organized in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Overview
5
5
years of professional experience
Work History
Freight Agent
Business To Business
03.2022 - 08.2023
- Negotiated and arranged transport of goods with shipping or freight companies.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Managing 50+ calls per day
Account Service
Brinks Home Security
03.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Customer Service Representative
Farmers Insurance
05.2018 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed 50+ customer calls per day
Education
Some College (No Degree) -
Austin Community College
Austin, TXHigh School Diploma -
Stony Point High School
Round Rock, TX2008
Skills
- Correspondence Typing
- Scheduling
- Active Listening Skills
- Motivated Team Player
- Multi-Line Phone Talent
- MS Office Suite
- Detail-Oriented
- Quick Learner
- Data Collection and Analysis
- Data Entry
Timeline
Freight Agent
Business To Business
03.2022 - 08.2023
Account Service
Brinks Home Security
03.2021 - 02.2022
Customer Service Representative
Farmers Insurance
05.2018 - 08.2020
Some College (No Degree) -
Austin Community College
High School Diploma -
Stony Point High School