Antoinette Williams
Schenectady,NY
Summary
Seasoned Account Management professional with a proven track record at Spectrum (Charter Communication LLC), adept in developing customized solutions that enhance client engagement and revenue growth. Skilled in expense account management and fostering client relationships, demonstrated through exceptional account management oversight. Achieved consistent client satisfaction, showcasing strong negotiation and interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Account Management
Spectrum (Charter Communication LLC)
Schenectady, NY
10.2023 - 07.2024
- Collaborated with cross-functional teams to develop customized solutions that met client needs and increased revenue
- Developed and implemented strategic account plans to drive business growth and maximize client engagement
- Acted as the main point of contact for all client communications, ensuring timely response and resolution of issues
Customer Service Representative
Spectrum (Charter Communication LLC)
Schenectady, NY
08.2022 - 10.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls & emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
Administrative Assistant/Receptionist
Ellis Medicine
Schenectady, NY
05.2021 - 09.2021
- Managed & maintained executive calendars, scheduling appointments, meetings, and travel
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing timely orders
Collections Specialist
Ellis Medicine
Schenectady, NY
06.2019 - 05.2021
- Collaborated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures
- Negotiated payment plans with patients to facilitate prompt resolution of outstanding balances
- Performed thorough research on delinquent accounts, identifying billing errors or discrepancies and taking appropriate actions to rectify them
Accounts Receivable Specialist
Northern Rivers
Albany, NY
11.2016 - 12.2018
- Managed accounts receivable process, including invoicing, payment collection, and account reconciliation
- Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Maintained accurate records of all financial transactions and updated customer accounts accordingly
Patient Financial Services Representative
ORTHONY LLC
Schenectady, NY
04.2016 - 11.2016
- Managed patient accounts, ensuring accurate and timely billing for medical services rendered
- Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers
- Utilized electronic health record systems to accurately document patient interactions & billing activities
Client Service Representative
Maximus
Albany, NY
11.2015 - 04.2016
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner
- Managed a high volume of client accounts, ensuring accuracy and attention to detail in all interactions
- Assisted clients in navigating online platforms or software applications, troubleshooting technical issues as needed
Medical Coder I
Ellis Medicine
Schenectady, NY
03.2013 - 10.2015
- Accurately assigned medical codes to patient records using ICD-10-CM and CPT coding systems
- Reviewed and abstracted relevant information from medical documentation to ensure accurate code assignment
- Maintained a high level of productivity, consistently meeting or exceeding daily coding targets
Accounts Receivable Specialist
Schenectady Radiology P.C
Schenectady, NY
09.2008 - 03.2013
- Trained new team members on accounts receivable processes and procedures
- Implemented a system for tracking and reporting on key performance indicators related to accounts receivable
- Identified opportunities for process improvement within the accounts receivable function, resulting in increased efficiency
Education
AAS - Business Administration
Schenectady County Community College
Schenectady, NY01.2015
Skills
- Expense account management
- Account Management Knowledge
- Account management specialist
- Account Management Abilities
- Customer account management
- Account management oversight
Timeline
Account Management
Spectrum (Charter Communication LLC)
10.2023 - 07.2024
Customer Service Representative
Spectrum (Charter Communication LLC)
08.2022 - 10.2023
Administrative Assistant/Receptionist
Ellis Medicine
05.2021 - 09.2021
Collections Specialist
Ellis Medicine
06.2019 - 05.2021
Accounts Receivable Specialist
Northern Rivers
11.2016 - 12.2018
Patient Financial Services Representative
ORTHONY LLC
04.2016 - 11.2016
Client Service Representative
Maximus
11.2015 - 04.2016
Medical Coder I
Ellis Medicine
03.2013 - 10.2015
Accounts Receivable Specialist
Schenectady Radiology P.C
09.2008 - 03.2013
AAS - Business Administration
Schenectady County Community College
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