Maricela Chavarria
Mission,Texas
Summary
My main goal is growth not only of self but to help the company grow as well. If the company grows I grow as well.
Having so many years of customer service under my belt being good with people is a given. Though the years I have built up my empathy skills, as well as communitarian skills. Having worked face to face and over the phone situations I have built up a lot of patience in a variety of situations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Account Management
Charter Communnications
McAllen, TX
11.2022 - Current
- Identified new business opportunities through account management activities.
- Provided excellent customer service to all customers.
- Resolved customer service issues according to established guidelines.
- Delivered exemplary customer service, prompting positive interactions.
- Resolved billing issues promptly and professionally.
- Resolved billing inquiries and processed payments as needed.
- Perform data entry and maintain billing records.
- Maintained customer accounts and billing information.
- Resolved customer complaints in a timely manner.
- Updated customer records with relevant information.
- Processed orders, returns, exchanges, and refunds efficiently.
Claims Specialist
Teleperformance USA
McAllen, TX
03.2021 - 10.2022
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims according to established procedures.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Assisted with filing appeals on denied claims with insurance companies.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
Customer service • Cashier
JCPenney
11.2019 - 01.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Customer Service • Cashier
Big Lots
10.2019 - 01.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Education
Phlebotomy Cert. -
South TX College
06.2020
Bachelor of Science in Applied Psychology with Concentration in Media and Technology -
University of Phoenix
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Communication
- Punctuality
- Responsibility
- Customer Handling
- Customer Account Management
- Past Due Account Management
- Account management expertise
- Organization and Time Management
- Account updating
- Data Entry
- Appointment Scheduling
- Consultative Sales
- Data Collection
- Product Knowledge
- Payment Processing
References
Martha Orgin
Accomplishments
- I have received two bronze awards
- My peers often come to me for their questions
Languages
English
Professional
Spanish
Professional
Timeline
Account Management
Charter Communnications
11.2022 - Current
Claims Specialist
Teleperformance USA
03.2021 - 10.2022
Customer service • Cashier
JCPenney
11.2019 - 01.2020
Customer Service • Cashier
Big Lots
10.2019 - 01.2020
Phlebotomy Cert. -
South TX College
Bachelor of Science in Applied Psychology with Concentration in Media and Technology -
University of Phoenix