Evelyn Diaz

• Navigated through thousands customer accounts to resolve billing inquiries.
• Handled 50-80 customer accounts daily.
• Providing feedback and information to assist other agents.
• De-escalated tense situations with customers.
• Assisted in vetting UCM tickets on 2 separate teams

Achievements

• 3 Bronze Key Award (December 2024)(February 2024)(July 2023)
• Created Power Point presentation on tips for SAM

• Prepared lesson plans weekly following a curriculum provided.
• Organized a classroom based on both children needs and OCFS Regulations.
• Engaged children in Spanish language learning.
• Collaborated with local programs to assist English Learning families navigate through federal programs.

• Prepared lesson plans weekly following the curriculum provided.
• Organized a classroom based on both children needs and OCFS Regulations.
• Championed for families in need.
• Collaborated with local programs to assist families.