Antoinette Yanez
Stockton,CA
Summary
Patient Special Education Paraprofessional supportive of instructors and skilled in implementing classroom activities. Experienced in classroom safety, learning processes and individualized learning. Hands-on and ambitious professional committed to accommodating students in learning processes.
Overview
18
18
years of professional experience
Work History
Special Education Instructional Aide
Stockton Education Center
Lodi, California
04.2022 - Current
- Assisted teachers in preparing lesson plans and instructional materials.
- Provided one-on-one support to students with special needs.
- Monitored student progress, behavior, and attendance.
- Assisted in developing individual goals for each student based on their IEPs and assessments.
- Maintained records of student performance, attendance, and behavior.
- Observed student activities to identify areas needing improvement or reinforcement.
- Implemented behavior management techniques as instructed by the teacher.
- Provided feedback to teachers regarding student progress and any issues that may arise.
- Attended training sessions related to special education best practices.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Aided disabled students in using restroom facilities.
Operations Manager
I design
Stockton, CA
01.2018 - Current
- Effectively recruit, induct, lead, manage, train and develop staff to agreed procedures and standards
- Ensure the effective management of all retail staff to ensure adequate staffing levels throughout the business
- Provides support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales
- Ensures that all performance issues, and other issues within the shops, are addressed in an appropriate manner
- Upholds the reputation of I design by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers and staff
- Effectively communicates with the Owner, store staff, volunteers and other I design personnel
- Promotes a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently
- Maintains and develops beneficial working relationships with others to further the organization's objectives, including appropriate attendance at Management Team meetings
- Take responsibility for personal and professional development
- Ensures Management appraisals are completed monthly
- Grow sales profit, and to motivate staff to achieve this same goal
- Develops and grow a customer focus retail operation including new shops to maximize available assets, planning 2 to 3 years in advance
- As the Operations Manager, to develop, implement, review and monitoring the retail operating plan and budget
- Maintains, seeks, utilizes and analyzes management information including POS (point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business
- Ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards
- Manages the inventory operation
- Develops policy driving display, merchandising, pricing and grading while observing high quality retail trends
- Monitors stock in each shop, ensuring there are adequate supplies
- Identifies methods of stock generation in conjunction as the owner, and to respond to stock concerns where relevant
- Maintain an awareness of the organization's priorities and promote the work of I design to the Owner, shop staff, volunteers and the general public
- Works in conjunction with owners and contractors, to carry out new shop site evaluations and questionnaires
- Works with contractors, to ensure shop refits are carried out in accordance with meeting relevant time schedules, and ensuring shop standards are maintained on an ongoing basis
- Responsibility for maintaining shops both freehold and leasehold to an acceptable standard, complying with both safety standards and planned preventative maintenance
- Gathers information and other reports on shops' progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required
- Takes responsibility to ensure the awareness and understanding of the retail Health and Safety
- Instigates and implements new policies and working practices
- Ensures the safety and security of people, stock, cash and property, implementing effective administration, EPOS, procedures and security systems throughout the shops in accordance with Trinity guidelines
- Responsible for the accurate completion and sign off of all staff records including salary and sickness reporting
- Undertake all mandatory training as required by I design and participate in appropriate in-service training as and when required
- Maintains the strict confidentiality of all information acquired especially with regard to patients and staff
- Cooperates and supports members of I design staff, ensuring that all members are aware of any issues in the stores
- Manages all volunteers and ensure a strong communications network with the aim of developing effective working relationships
- To providing regular feedback to assist with, motivation, performance management and continued support
- Cooperates fully in the introduction of any new technology and new methods as appropriate
Delivery Servicer
Off Your List
Stockton, CA
02.2016 - 01.2018
- Carefully reviewed orders scheduled for the day
- Safely operated a vehicle
- Properly followed routes
- Loaded and unloaded orders
- Labeled customer orders, included instructions provided pertaining to customers requests
- Worked collaboratively with store attendant to process orders
- Kept vehicle that is utilized for laundry and dry-cleaning services in pristine condition
- Able to lift and carry up to 75lbs
- And more, and ascended and descended flights of stairs
- Report any issues, incidents or delays immediately
- Provided warm, engaging interaction with clients
- Provided clear descriptions of Lapels services and processes to clients
- Checked in client orders; inspect, sort, & tag for cleaning
- Attention to detail
- Built rapport with clients and the team
- Communicated effectively with the team and all clients, record issues, keep accurate records
- Processed client payments and discounts
- Performed standard opening and closing duties
- Kept store clean and tidy
Youth Counselor
Helping Hands
Stockton, CA
01.2010 - 08.2017
- Provided responsible and helpful advice
- Provided a reliable presence in the life of children who may feel otherwise abandoned
- Educated children about social issues like substance abuse and domestic violence
- Motivated youth to achieve academically and/or overall current situation
- Contacted the authorities if you suspect that the child is at risk in their home
- Attended community service events in various roles from clothing donations, feeding the homeless, picking up food, etc
- Set up Holiday events for underserved populations and communities throughout Stockton
- Facilitated Group Leader activities to church events, youth carnivals and fairs, youth camps, snow trips, etc
Shift Leader
Jamba Juice
Stockton, CA
04.2007 - 11.2009
- Oversaw operations when the manager is absent
- Assigned duties to staff during shifts
- Provided customer service and managing complaints
- Provided direction and feedback to workers during shifts
- Scheduled employee shifts and assign duties
- Managed time-off requests and handled last-minute absences
- Trained and coached new employees
- Inspected equipment and communicated the need for repairs or replacements to management
- Checked cash drawers and prepared bank deposits
- Ensured health and safety standards are followed
- Addressed customer and employee complaints
- Resolved conflicts between workers
- Fostered and maintained a positive work environment
Education
Associate - Social Sciences
San Joaquin Delta College
Stockton, CA11-2022
Skills
- Operations Management
- Team Management
- Works efficiently under pressure
- Organization
- Communication
- Team Building
- Problem Solving
- Work Planning
- Strong Communication
- Sales
- Store layout Design
- Classroom monitoring
- Educational assistance
- IEP implementation
- IEP goals
- Behavioral plan management
- Instructional support
- Autism support
- Toileting assistance
- Teaching and instruction
Timeline
Special Education Instructional Aide
Stockton Education Center
04.2022 - Current
Operations Manager
I design
01.2018 - Current
Delivery Servicer
Off Your List
02.2016 - 01.2018
Youth Counselor
Helping Hands
01.2010 - 08.2017
Shift Leader
Jamba Juice
04.2007 - 11.2009
Associate - Social Sciences
San Joaquin Delta College