Aimed to enhance customer support experience through remote engagement and proactive learning of emerging skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Special Education Instructional Aide
Los Alamitos Unified School District
Los Alamitos, CA
10.2018 - Current
Supported individualized education plans, ensuring tailored instruction for diverse learning needs.
Collaborated with teachers to implement behavioral management strategies, fostering positive classroom environments.
Assisted students with daily living skills, promoting independence and self-advocacy.
Monitored student progress and reported observations to educators for actionable feedback and support.
Trained new aides on best practices in special education support, ensuring consistent service delivery.
Developed and maintained instructional materials, enhancing engagement and accessibility for students.
Certified Nursing Assistant (CNA)
Town and Country Manor
Santa Ana, CA
01.2012 - 01.2014
Job Description Includes: Patient Feeding, Oral and Personal Hygiene required, bathing patients in showers or tub, toileting patients often along with Peri-Care, Catheter care/calculating output. Ambulation assistance as well as Vital signs is taken throughout the day. Positioning bedridden patients as well as changing their bed linens if need be. Light cleaning and room maintenance. Charting patient’s information, such as intake/output, and relaying information to the next CNA coming on the floor. Lastly recreational activities such as walking, reading, or fellowship with the residents, and sometimes even post mortem care is required.
Extern Site (Medical Biller)
Orange County Family Medical Practice
Anaheim, CA
05.2013 - 06.2013
Job description: Billing patient super bills, coding, filing, data entry, faxing, scanning, communication, web searching. Also have to participate in front/back office work. Can work in the clinical or billing setting.
Extern Site (Medical Biller)
Apria Medical
Anaheim, CA
04.2013 - 05.2013
Job description: Work Front office, answer phones, follow-up calls, faxed, scanned document, call insurance companies, as well as participate in team work, multi-task is a must, and stay on your toes.
Education
Medical Billing Insurance and Coding Program
UEI College
Anaheim, CA
Early Childhood -
North Orange Community College
Anaheim, CA
Skills
Assisted clients with various tasks including classification and organization of information Supported clients in understanding processes and procedures Provided guidance on project requirements and expectations
Executed bathing procedures to ensure hygiene and comfort for clients
Assisted with grooming tasks, including oral care Supported individuals in maintaining personal hygiene routines Provided guidance on proper grooming techniques
Assisted individuals with dressing and undressing tasks Supported clients in maintaining personal hygiene and comfort Facilitated daily routines to promote independence
Assisted individuals with personal hygiene tasks Supported clients in maintaining cleanliness and comfort Facilitated daily routines related to toileting activities
Facilitated client nourishment and dietary needs
Assisted in performing active and passive range of motion exercises Helped clients improve flexibility and mobility through guided activities Supported rehabilitation efforts by monitoring progress during sessions
Monitored and recorded intake and output metrics to ensure accurate data tracking
Executed self-administration of prescribed medication to ensure adherence to treatment protocols
Monitored and documented vital signs with precision
Executed transportation logistics to ensure timely delivery of goods
Facilitated comprehensive training programs for medical billing processes and regulations
Assisted patients with check-in and check-out processes Supported front office operations by managing appointment scheduling Provided clerical support to medical staff as needed
Assisted in managing care processes for clients Supported team members in delivering quality healthcare services Contributed to maintaining accurate patient records
Studied and analyzed human anatomy to enhance understanding of physiological functions
Assisted clients in navigating Medicare and Medicaid programs Provided support in understanding eligibility requirements and benefits Facilitated access to necessary healthcare services for individuals in need
Executed typing tasks at a speed of 47 words per minute, ensuring accuracy and efficiency
Executed medical collections processes to ensure timely payment and reduce outstanding balances
Mastered medical terminology to enhance communication within healthcare teams
Facilitated comprehensive training in ICD-9 and CPT coding methodologies
Demonstrated proficiency in various computer applications and software systems
Executed touch typing to enhance data entry efficiency