Summary

Overview

Work History

Education

Skills

Websites

Affiliations

AWARDS

ADDITIONAL INFORMATION

Timeline

Amala Francis

Bengaluru,India

Summary

Experienced and passionate Early Years Center Director with a strong track record in managing high-quality childcare services. Skilled in regulatory compliance, team development, parent engagement, and operational excellence. Adept at creating nurturing, inclusive environments while ensuring sustainable business growth. Brings a unique global perspective with a background in sales and relationship management across India, Australia and New Zealand.

Overview

years of professional experience

Work History

Assistant Coordinator

Catholic Diocese of Parramatta

Sydney, Australia

07.2024 - 11.2024

Contributed to strategic and business planning to align services with Diocese mission and CDPSL objectives.
Provided strong leadership to build high-performing, capable teams focused on child safety and quality outcomes.
Drove continuous improvement initiatives to meet and exceed National Quality Standards (NQS) and regulatory compliance.
Developed and maintained Quality Improvement Plans and embedded reflective practice across services.
Mentored and coached Coordinators to lead high-quality early learning programs, embedding best practice.
Strengthened community and school partnerships to enhance service reputation and local engagement.
Oversaw professional development planning to support team capability and staff retention.
Ensured financial sustainability through effective enrolment strategies, workforce planning, and funding management.
Led inclusion strategies, ensuring meaningful participation of all children, including those experiencing vulnerability.
Delivered change initiatives aligned with CDPSL's vision and strategic goals, fostering innovation and service growth.
Applied business acumen to meet operational targets and improve family retention across services.

Center Director

Klay Prep Schools & Daycare

India

02.2019 - 03.2024

Increased center enrollment by 65% over 18 months through strategic outreach, parent engagement, and community partnerships.
Managed a team of 30+ staff, reducing turnover by 40% through focused coaching, mentoring, and professional development programs.
Improved parent satisfaction scores by 80%, implementing regular feedback mechanisms and responsive service adjustments.
Led financial planning and cost control to achieve a 25% increase in center profitability YoY.
Streamlined operations and reduced administrative overhead by 20% by introducing digital attendance and scheduling systems.
Conducted monthly training, resulting in a 100% compliance rate with national safety and quality standards (NQS/NQF equivalent).

Customer Relationship Manager

Westpac

New Zealand

06.2013 - 10.2016

Managed a portfolio of over 300 high-net-worth clients, consistently achieving 110%+ of sales and service KPIs.
Increased lending product uptake by 45% through personalized financial solutions and relationship-building strategies.
Contributed to a 15% YoY growth in new business within the branch through client referrals and cross-selling.
Achieved a 98% client retention rate, acting as a trusted advisor and single point of contact.
Identified and mitigated credit risks exceeding $2M through robust financial analysis and AML compliance practices.

Team Leader

HCL Technologies