Antoinique Tarver
CA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
Kern County BFA
11.2023 - Current
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Managed cross-functional teams, fostering collaboration to achieve departmental objectives.
- Developed training programs for staff, enhancing skill sets and operational knowledge.
Student Worker
Bakersfield College
01.2024 - 05.2025
- Assisted in daily administrative tasks, enhancing office efficiency and workflow management.
- Coordinated student support services, ensuring timely assistance and resource availability.
- Organized campus events, promoting engagement and community involvement among students.
- Managed inventory for educational supplies, maintaining accurate records and optimal stock levels.
Insurance Producer
Assurance IQ
10.2022 - 05.2024
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Analyzed client needs to tailor insurance solutions, increasing policy uptake.
- Collaborated with underwriters to assess risks and determine appropriate coverage options.
- Educated clients on insurance products, ensuring informed decision-making.
Account Care Manager
T-Mobile
01.2018 - 08.2023
- - Create delighted customers by creating positive experiences quickly and independently
- - Provide exceptional service so customers stay longer
- - Offer thoughtful product and service recommendation
- - Use positive telephone service techniques and act on special customer requests
Cashier
Walmart
11.2016 - 08.2018
- - Smile, greet, and thank customers with a cheerful outlook
- - Answer customer questions and help them with their needs
- - Be available to assist associates across the store as needed
Customer Service Rep
Republic Services
07.2016 - 07.2017
- - Respond in a timely and accurate manner to routine customer service calls
- - Effectively respond to routine issues regarding general service matters
- - Log information about customer service interactions into systems
Associate Manager
White House Black Market
06.2015 - 04.2016
- - Supervise associates engaged in sales in performing services for customers
- - Use attention to detail to prepare weekly schedules to ensure proper floor coverage
- - Ensure team has current knowledge of promotions and product details for season
Customer Care Advocate II
The Anthem Companies
11.2007 - 05.2015
- - Take ownership and resolve issues with care and concern
- - Show initiative and resourcefulness in solving problems and meeting consumer needs
- - Professional communication with provider and member verifying medical necessity needs
- - Ensure compliance to customers agreed policy service provide policies and state requirements
Education
Accidental, Heath And Life Insurance Producer
Lytespeed Learning: California
Moorpark, CA08-2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Effectively respond to evolving situations
Timeline
Student Worker
Bakersfield College
01.2024 - 05.2025
Operations Manager
Kern County BFA
11.2023 - Current
Insurance Producer
Assurance IQ
10.2022 - 05.2024
Account Care Manager
T-Mobile
01.2018 - 08.2023
Cashier
Walmart
11.2016 - 08.2018
Customer Service Rep
Republic Services
07.2016 - 07.2017
Associate Manager
White House Black Market
06.2015 - 04.2016
Customer Care Advocate II
The Anthem Companies
11.2007 - 05.2015
Accidental, Heath And Life Insurance Producer
Lytespeed Learning: California
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