ANTOINIYAH POWELL
WACO,TX
Summary
Dedicated and reliable Remote Customer Technical
Support Specialist with 1+ year of experience in delivering exceptional customer service and technical troubleshooting in fast-paced environments. Proven ability to manage multiple systems, de-escalate issues, and guide customers through technical resolutions. Passionate about enhancing customer satisfaction through empathy, communication, and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Legacy Support Group (FEMA)
03.2023 - Current
- Handled inbound phone calls addressing home automation and alarm system issues.
- Utilized guided workflows to provide step-by-step technical support and resolve customer issues in real-time.
- Delivered exceptional customer experiences through empathy, active listening, and professional communication.
- Maintained consistent and punctual attendance while working in a distraction-free home environment.
- Adapted quickly to process updates and incorporated feedback to enhance service delivery.
Warehouse Fulfillment Associate
Amazon
06.2022 - 05.2023
- Coordinated efficient order picking and packing processes to meet fulfillment deadlines.
- Operated warehouse equipment, ensuring compliance with safety protocols and operational standards.
- Trained new associates on best practices for inventory management and quality control procedures.
- Monitored stock levels and initiated replenishment requests to maintain optimal inventory flow.
- Wrapped pallets in shrink wrap prior to loading.
- Picked and packed order items.
Sales Associate
Dillard's
05.2022 - 03.2023
- Greeted customers, identified needs, and suggested products to enhance shopping experience.
- Processed transactions efficiently, contributing to store's sales targets.
- Maintained store appearance, ensuring a welcoming environment for customers.
- Achieved measurable sales growth through effective customer engagement.
- Collaborated with team to meet and exceed sales goals consistently.
Team Leader
Chick-fil-A
05.2021 - 08.2022
- Led team in delivering high-quality customer service, enhancing guest satisfaction.
- Streamlined food preparation processes, improving service speed and accuracy.
- Ensured compliance with food safety standards, maintaining a safe dining environment.
- Fostered team collaboration, contributing to efficient and smooth operations.
- Managed cleanliness and organization, boosting operational efficiency.
Education
High School Diploma - undefined
Connally High School
Waco, TX05.2021
Skills
- Microsoft Office Suite (Excel, Outlook, Word)
- CRM Systems (eg, Salesforce, HubSpot)
- Remote Communication Tools (Zoom, Microsoft Teams)
- Data Entry & Invoice Management Systems
Timeline
Customer Service Representative
Legacy Support Group (FEMA)
03.2023 - Current
Warehouse Fulfillment Associate
Amazon
06.2022 - 05.2023
Sales Associate
Dillard's
05.2022 - 03.2023
Team Leader
Chick-fil-A
05.2021 - 08.2022
High School Diploma - undefined
Connally High School