Experienced hospitality professional known for exceptional customer service and attention to detail. Expertise in supervising beverage service and training staff, ready to enhance client experiences and streamline operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Broker Sales Agent
Health Plan One
Remote
04.2025 - Current
Assisted clients in selecting appropriate health insurance plans based on individual needs and preferences.
Conducted thorough research on various health plan options to provide accurate information to clients.
Facilitated enrollment process for new customers, ensuring compliance with regulatory requirements.
Maintained organized records of client interactions and policy details using CRM software.
Lead Events Bartender
Willow Acres
Fishers, IN
06.2023 - 12.2024
Supervised beverage service for large-scale catering events, ensuring high-quality customer experiences.
Trained new staff members on proper bartending techniques and company policies for consistent service delivery.
Collaborated with event planners to create customized drink menus aligned with client themes.
Maintained a clean and organized bar area, adhering to health and safety regulations throughout each event.
Bartender Shift Manager
LouVino
Indianapolis, IN
10.2018 - 06.2023
Supervised bar operations, ensuring compliance with health and safety regulations.
Trained and mentored new bartenders on drink preparation and customer service standards.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Directed inventory control and procurement processes to support waste reduction and cost-saving initiatives.
Bartender/Server
Union 50
Indianapolis, IN
05.2015 - 09.2018
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Ensured compliance with health and safety regulations throughout bar area.
Bartender/Server
Fleming's Prime Steakhouse & Wine Bar
Indianapolis, IN
02.2012 - 05.2015
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.