Anton Hattar
Surprise,AZ
Summary
Dynamic General Manager with extensive experience in enhancing customer service and maximizing operational efficiency. Proven track record of leading teams to achieve significant productivity improvements and customer satisfaction metrics. Committed to fostering a collaborative environment that drives business growth and success.
Overview
11
11
years of professional experience
Work History
General Manager
McDonald's
02.2025 - Current
- Directed all restaurant operations, ensuring seamless efficiency and profitability.
- Implemented and enforced policies and procedures across various departments.
- Managed staffing processes, including hiring, training, and performance evaluations.
- Prioritized customer service excellence to boost sales and repeat business.
- Oversaw budget management to facilitate strategic financial planning.
Underwriter Support Specialist
Federated Mutual Insurance
01.2024 - 01.2025
- Processed policies in Property, General Liability, Inland Marine, and Auto lines.
- Ensured accuracy and compliance through thorough document analysis.
- Collaborated with underwriters to expedite policy quotes and bindings.
- Provided internal customer service to enhance departmental operations.
1st Assistant GM
McDonald's
01.2022 - 01.2024
- Streamlined customer service processes to enhance responsiveness and efficiency.
- Executed sales strategies that drove revenue growth and customer retention.
- Coordinated schedules and managed truck ordering to optimize logistics operations.
- Managed weekly stock levels and placed orders to ensure inventory availability.
- Trained employees on best practices to improve performance and service quality.
Department Manager
McDonald's
01.2020 - 01.2022
- Established targets and maintained effective communication across teams.
- Executed order completions to meet customer demands efficiently.
- Coordinated crew schedules to ensure optimal resource deployment.
- Developed projections for inventory management and future needs.
- Managed inventory levels to minimize shortages and excess stock.
Shift Manager
McDonald's
01.2015 - 01.2020
- Enhanced customer service operations to improve client satisfaction.
- Executed sales strategies to achieve revenue targets.
- Managed daily floor activities to optimize store performance.
- Conducted weekly stock management and placed orders for inventory replenishment.
- Facilitated employee training programs to promote team development.
Crew Trainer
McDonald's
01.2015 - 01.2015
- Provided exceptional customer service to enhance client satisfaction.
- Trained new hires on operational procedures and company policies.
- Corrected and coached team members on best practices to improve performance.
Education
Franchise Operations, Financial Acumen, Leadership Styles
Hamburger University
Chicago, Illinois09.2022
Business Associates W/ Honors - Accounting & Finance, Marketing, Business Fundamentals, Management and Leadership
Glendale Community College
Glendale, AZ01.2018
Skills
- Professional communication
- Attention to detail
- Leadership and team building
- Adaptability
- Strong work ethic
- Microsoft Office proficiency
- Time management
- Customer service excellence
- Problem solving
- Motivation and goal orientation
- Delegation and supervision
- Positive attitude
- Effective resolution strategies
- Training and coaching
- Relationship management
- Inventory control
- Employee scheduling
Hobbies and Interests
Gym/Sports, Video Games, Capturing moments/sightseeing, Outdoor activities
Awards
Graduated W/ Honors, both College and High School, Presidential Scholarship, Business award from my promoting class when becoming a manager at McDonald's
Timeline
General Manager
McDonald's
02.2025 - Current
Underwriter Support Specialist
Federated Mutual Insurance
01.2024 - 01.2025
1st Assistant GM
McDonald's
01.2022 - 01.2024
Department Manager
McDonald's
01.2020 - 01.2022
Shift Manager
McDonald's
01.2015 - 01.2020
Crew Trainer
McDonald's
01.2015 - 01.2015
Franchise Operations, Financial Acumen, Leadership Styles
Hamburger University
Business Associates W/ Honors - Accounting & Finance, Marketing, Business Fundamentals, Management and Leadership
Glendale Community College