Charlotte Adams
Denton,TX
Summary
Dynamic leader with a proven track record of transforming Waffle House Denton location from an F-rated store to A+ status in just 3 months. Specializes in operations management and team building, exceeding delivery targets by 11% at LG Electronics. Excels in problem resolution and professional communication, fostering high employee satisfaction and strong partner relationships. A diligent Operations Manager with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
23
23
years of professional experience
Work History
General Manager
Waffle House
06.2021 - Current
- Took a store that was graded F by Waffle House for 10 years and turned it into a A+ store in only 3 months.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Wave Planner Manager
LG Electronics Inc
06.2016 - 06.2021
- Trained new employees on wave planning procedures, contributing to a well-prepared workforce.
- Supported continuous learning within the team by sharing insights from personal experience or industry research.
- Prioritized workload based on factors such as urgency, resources available, and customer requirements to achieve positive outcomes.
- Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
- Managed to exceed expectations of getting loads on trucks, and those trucks out for delivery by 11%
Wave Planner Lead
Ozborn Hessey Logistics
12.2014 - 06.2016
- Maintained up-to-date knowledge on industry advancements, ensuring that warehouse operations remained responsive to evolving demands.
- Assisted management in setting performance goals based on analysis of historical trends and current objectives.
- Implemented best practices for warehousing operations, resulting in improved productivity and workflow.
- Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
Line Lead
Flextronics
08.2013 - 12.2014
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
Office Manager
C Johnson Remodeling
02.2002 - 03.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Northern High School
Flint, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Emotional intelligence and empathy
- Professional Communication
- Persuasion techniques
- Decision-making
- Complex Problem-solving
- Staff training and development
Timeline
General Manager
Waffle House
06.2021 - Current
Wave Planner Manager
LG Electronics Inc
06.2016 - 06.2021
Wave Planner Lead
Ozborn Hessey Logistics
12.2014 - 06.2016
Line Lead
Flextronics
08.2013 - 12.2014
Office Manager
C Johnson Remodeling
02.2002 - 03.2007
High School Diploma -
Northern High School
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