Antonae Gore
Sacramento,US
Summary
Dedicated team member recognized for exceptional communication skills and a strong ability to collaborate effectively. Known for reliability and commitment to task excellence, complemented by a proven track record of excellent attendance. Quick to learn and adapt, consistently striving to enhance performance to meet and exceed customer demands and company objectives. Maintains a positive attitude and composure under pressure, ensuring challenges are met with confidence and resilience.
Overview
8
8
years of professional experience
Work History
Data Entry Rep
Health Net
Sacramento
08.2022 - 12.2024
- Processed referral requests from patients, doctors and other health care professionals.
- Contacted service providers to confirm diagnosis as well ass correct coding.
- Managed sensitive information following strict confidentiality protocols, safeguarding client privacy at all times.
- Completed data entry tasks with accuracy and efficiency.
Cashier
Smart & Final
Sacramento, US
10.2020 - 02.2022
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Built a good rapport with returning customers as well as new customers.
Call Center Representative
Faneuil
McClellan Park, US
01.2017 - 04.2021
- Assisted customers with signing up for health coverage and and how to access account Information.
- Informed the customer of what some of the health coverages offered.
- Provided detailed documentation of every call received from customer.
- Customers were educated on payment Processing and billing.
Remodel Crew
Target
Sacramento, US
08.2019 - 10.2019
- Properly back-stock items that were no longer needed in the aisles.
- Setting up displays and putting product on them.
- Removing pricing labels and replacing them with the correct label once the product was moved around.
- Reading Planograms (POGs) and setting up sections in new aisles that were moved.
Cashier
Wingstop
Sacramento, US
11.2017 - 07.2019
- Educated customers about wing and cup promotions to increase sales.
- Processed card, money payments, and gift cards.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Trained team members to work as cashiers in accordance with company policies and procedures
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Education
Grant Union Highschool
Sacramento, CA06.2016
Skills
- Payment processing
- Customer service excellence
- HIPAA compliance
- Call center experience
- Cash handling
- Healthcare Knowledge
- Medical terminology knowledge
Timeline
Data Entry Rep
Health Net
08.2022 - 12.2024
Cashier
Smart & Final
10.2020 - 02.2022
Remodel Crew
Target
08.2019 - 10.2019
Cashier
Wingstop
11.2017 - 07.2019
Call Center Representative
Faneuil
01.2017 - 04.2021
Grant Union Highschool