Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Antonasia Johnson

Austin

Summary

Dependable customer service professional with strong critical thinking and problem-solving abilities. Demonstrated proficiency in operating cash registers and enhancing customer satisfaction through effective communication and teamwork. Committed to fostering guest loyalty by consistently exceeding expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Arby's Restaurant
Austin
05.2024 - 02.2025
  • Adhered to health department regulations regarding food handling procedures.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Interacted pleasantly with guests to deliver quality customer service.

Retail Store Associate

Big Lots
Austin
02.2023 - 03.2024
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed general housekeeping duties such as sweeping, mopping floors, dusting shelves.
  • Improved customer service feedback scores through outstanding service.
  • Answered telephone to give callers store information and look up order details.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.

Education

High School Diploma -

Eastside High School
Austin, TX
05-2022

Skills

  • Food safety compliance
  • Cash handling
  • Stock Management
  • Customer service
  • Sales Assistance
  • Strategic Issue Resolution

Certification

  • Food Handlers Certification
  • High School Diploma

Timeline

Crew Member

Arby's Restaurant
05.2024 - 02.2025

Retail Store Associate

Big Lots
02.2023 - 03.2024

High School Diploma -

Eastside High School

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Antonasia Johnson