Antone P Zappa
Conroe
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Admin Assistant II
Motorola Solutions Incorporated
03.2020 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Mentored junior staff in recovery processes, fostering a collaborative team environment.
- Led initiatives to streamline documentation procedures, increasing operational efficiency within the recovery department.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Documented case management activity for accurate, reliable records.
- Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Trained new staff on office procedures, fostering a knowledgeable team environment and improving onboarding experience.
- Implemented process improvements that streamlined administrative tasks, resulting in increased productivity across departments.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
Recovery Specialist
Motorola Solutions Thru SDI International
12.2019 - 03.2020
- Provided support in developing recovery plans for clients, ensuring compliance with industry regulations.
- Facilitated communication between clients and service providers, enhancing service delivery and client satisfaction.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Supported management in identifying opportunities for process improvement within the department's operations.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
Onboarding Specialist and Family Adviser
Kindly Care
11.2017 - 12.2019
- Responsibilities include, but are not limited to: screening caregiver candidates to determine the best suited caregiver for a position, providing excellent customer service over the phone to clients, explaining legal expectations of being a household employer to new clients, obtaining sensitive personal and financial information needed for tax forms including forms to be registered as an employer, providing support over the phone to assist clients with electronic-signing of legal documents, managing 2-4 family adviser associates at a time, leading team on new projects initiated by management.
- Company located in San Francisco, California
Activity Aide
Sheltered Village Care Center
01.2014 - 12.2017
- Responsibilities include, but are not limited to: Teaching life skills workshops, ensuring proper safety procedures are being followed amongst residents, money distribution, medication handling, de-escalating volatile and high stress situations, and resident interaction.
Cook
Sheltered Village Care Center
01.2014 - 01.2014
- Responsibilities included: Preparation of daily meals for residents and following proper safety and health code standards.
Dishwasher
Sheltered Village Care Center
01.2011 - 01.2014
- Responsibilities included: Maintaining a sanitary environment for cooks and staff. Assisting kitchen staff as needed.
Education
High School Diploma -
Woodstock North High School
Woodstock, IL01.2013
Skills
- Critical thinking
- Time management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office Suite
- Computer proficiency
- Professional communication
- Strong problem solver
- Prioritization
- Spreadsheet management
- Confidential document control
- Complex Problem-solving
- Workflow optimization
- Documentation and recordkeeping
- Documentation and reporting
- Works well independently or as part of a team
- Team leadership skills and experience
- Adapts well to technology
- Eager and quick to learn
- Customer service
- Data entry
- Computer skills
- Office administration
- 70 WPM typing
- Reliable
- Punctual
- Self-motivated
Timeline
Admin Assistant II
Motorola Solutions Incorporated
03.2020 - Current
Recovery Specialist
Motorola Solutions Thru SDI International
12.2019 - 03.2020
Onboarding Specialist and Family Adviser
Kindly Care
11.2017 - 12.2019
Activity Aide
Sheltered Village Care Center
01.2014 - 12.2017
Cook
Sheltered Village Care Center
01.2014 - 01.2014
Dishwasher
Sheltered Village Care Center
01.2011 - 01.2014
High School Diploma -
Woodstock North High School