ANTONELA ALEJANDRA FERRE
North Bay Village,USA
Summary
Dynamic professional with extensive expertise in digital marketing and customer service, particularly at Luz de Estrellita. Demonstrated proficiency in operational effectiveness and analytical thinking, propelling sales growth and elevating customer satisfaction. Adept in labor organization and menu knowledge, consistently achieving outstanding results in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Server
Varsol Restaurant (USA)
Miami, FL
10.2024 - Current
- - Managing customer interactions, taking orders, suggesting menu items, explaining dishes.
- - Following up on tables and ensuring customer satisfaction throughout the service.
- - Upselling drinks and dishes from the menu.
- - Handling Toast systems and closing customer checks efficiently.
Front Desk Receptionist
One security
Miami, FL
07.2024 - 09.2024
- South Bay Club, 800 West avenue, Miami Beach, Fl 33139
- Welcomed customers, ensuring a positive first impression.
- Addressed customer inquiries through phone and in-person interactions.
- Managed all incoming and outgoing correspondence, including mail and courier services.
- Monitored visitor access control systems, issuing identification badges as required.
Drink Runner
IT! Italy Restaurant (USA)
Fort Lauderdale, FL
10.2023 - 01.2024
- - Delivered drinks directly to tables.
- - Became familiar with a wide array of cocktails and beverage brands.
- - Handled incoming calls and mobile reservations.
- - Provided high-standard customer service.
Digital Marketing and Online Sales Manager
Luz de Estrellita (Argentina)
, Argentina
09.2019 - 05.2022
- - Managed online sales for both wholesale and retail across Argentina.
- - Led social media marketing strategies and ad campaigns on Instagram, Facebook, and TikTok.
- - Directed the creation of content and photographic campaigns.
- - Coordinated a team of 15 and optimized conversion strategies.
Digital Marketing and Online Sales Manager
Luz de Estrellita (Argentina)
, Argentina
01.2017 - 08.2019
- - Supervised content for social media focused on baby and children’s clothing.
- - Executed advertising campaigns and analytics.
- - Ensured creative alignment with sales goals.
Sales Manager
Luz de Estrellita (Argentina)
, Argentina
01.2014 - 12.2017
- - Oversaw inventory and sales team of ten.
- - Generated new clients and tracked sales targets.
- - Conducted market analysis and boosted performance through strategies.
General Factory Supervisor
Luz de Estrellita (Argentina)
, Argentina
05.2010 - 12.2013
- - Managed production and merchandise distribution to company stores.
- - Supervised a team of 15 employees.
General Manager of the Store
Luz de Estrellita (Argentina)
, Argentina
01.2008 - 12.2010
- - Led five-person sales team and ensured excellent customer service.
- - Focused on customer acquisition and nationwide growth.
- - Improved sales systems and executed performance reviews.
Education
Bachelor of Global Business Management -
Argentine Business University
Buenos Aires06.2012
Bachelor of Business Administration -
Argentine Business University
Buenos Aires12-2010
Lawyer -
Argentine Business University
Buenos Aires 12.2008
Skills
- Labor organization and menu knowledge
- Attention to detail
- Communication skills
- Analytical thinking
- Troubleshooting expertise
- Operational effectiveness
Certification
- - Digital Marketing
- - Advertising in Social Networks (Facebook, Instagram, TikTok)
Timeline
Server
Varsol Restaurant (USA)
10.2024 - Current
Front Desk Receptionist
One security
07.2024 - 09.2024
Drink Runner
IT! Italy Restaurant (USA)
10.2023 - 01.2024
Digital Marketing and Online Sales Manager
Luz de Estrellita (Argentina)
09.2019 - 05.2022
Digital Marketing and Online Sales Manager
Luz de Estrellita (Argentina)
01.2017 - 08.2019
Sales Manager
Luz de Estrellita (Argentina)
01.2014 - 12.2017
General Factory Supervisor
Luz de Estrellita (Argentina)
05.2010 - 12.2013
General Manager of the Store
Luz de Estrellita (Argentina)
01.2008 - 12.2010
Bachelor of Global Business Management -
Argentine Business University
Bachelor of Business Administration -
Argentine Business University
Lawyer -
Argentine Business University
References
References available upon request.
Languages
- Spanish: Native, - English: Advanced, - Italian: Advanced
References
- It, Italy!, contact: Constanza Iaria, Number: +5493515906775
- Varsol, contact: Melina, Number: 786-239-6468
- Luz de Estrellita, contact: Axel, Number: +5491121860782
- One security, contact: Nicola Arrichiello, Number:786-8991367