Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
ANTONELA ALEJANDRA FERRE

ANTONELA ALEJANDRA FERRE

North Bay Village

Summary

Dynamic professional with extensive expertise in digital marketing and customer service, particularly at Luz de Estrellita. Demonstrated proficiency in operational effectiveness and analytical thinking, propelling sales growth and elevating customer satisfaction. Adept in labor organization and menu knowledge, consistently achieving outstanding results in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server

Varsol Restaurant (USA)
Miami
10.2024 - Current
  • - Managing customer interactions, taking orders, suggesting menu items, explaining dishes.
  • - Following up on tables and ensuring customer satisfaction throughout the service.
  • - Upselling drinks and dishes from the menu.
  • - Handling Toast systems and closing customer checks efficiently.

Drink Runner

IT! Italy Restaurant (USA)
Fort Lauderdale
10.2023 - 01.2024
  • - Delivered drinks directly to tables.
  • - Became familiar with a wide array of cocktails and beverage brands.
  • - Handled incoming calls and mobile reservations.
  • - Provided high-standard customer service.

Digital Marketing and Online Sales Manager

Luz de Estrellita (Argentina)
09.2019 - 05.2022
  • - Managed online sales for both wholesale and retail across Argentina.
  • - Led social media marketing strategies and ad campaigns on Instagram, Facebook, and TikTok.
  • - Directed the creation of content and photographic campaigns.
  • - Coordinated a team of 15 and optimized conversion strategies.

Digital Marketing and Online Sales Manager

Luz de Estrellita (Argentina)
01.2017 - 08.2019
  • - Supervised content for social media focused on baby and children’s clothing.
  • - Executed advertising campaigns and analytics.
  • - Ensured creative alignment with sales goals.

Sales Manager

Luz de Estrellita (Argentina)
01.2014 - 12.2017
  • - Oversaw inventory and sales team of ten.
  • - Generated new clients and tracked sales targets.
  • - Conducted market analysis and boosted performance through strategies.

General Factory Supervisor

Luz de Estrellita (Argentina)
05.2010 - 12.2013
  • - Managed production and merchandise distribution to company stores.
  • - Supervised a team of 15 employees.

General Manager of the Store

Luz de Estrellita (Argentina)
01.2008 - 12.2010
  • - Led five-person sales team and ensured excellent customer service.
  • - Focused on customer acquisition and nationwide growth.
  • - Improved sales systems and executed performance reviews.

Sales Advisor

Luz de Estrellita (Argentina)
05.2005 - 12.2007
  • - Handled wholesale clients and established strong client relations.
  • - Performed sales by phone and email.
  • - Supported account retention and acquisition.

Education

Bachelor of Global Business Management -

Argentine Business University
Buenos Aires
06.2012

Bachelor of Business Administration -

Argentine Business University
Buenos Aires
12-2010

Lawyer -

Argentine Business University
Buenos Aires
12.2008

Skills

  • Labor organization and menu knowledge
  • Attention to detail
  • Communication skills
  • Analytical thinking
  • Troubleshooting expertise
  • Operational effectiveness
  • Critical analysis

Certification

  • - Digital Marketing
  • - Advertising in Social Networks (Facebook, Instagram, TikTok)

Languages

- Spanish: Native, - English: Advanced, - Italian: Advanced

References

References available upon request.

Timeline

Server

Varsol Restaurant (USA)
10.2024 - Current

Drink Runner

IT! Italy Restaurant (USA)
10.2023 - 01.2024

Digital Marketing and Online Sales Manager

Luz de Estrellita (Argentina)
09.2019 - 05.2022

Digital Marketing and Online Sales Manager

Luz de Estrellita (Argentina)
01.2017 - 08.2019

Sales Manager

Luz de Estrellita (Argentina)
01.2014 - 12.2017

General Factory Supervisor

Luz de Estrellita (Argentina)
05.2010 - 12.2013

General Manager of the Store

Luz de Estrellita (Argentina)
01.2008 - 12.2010

Sales Advisor

Luz de Estrellita (Argentina)
05.2005 - 12.2007

Bachelor of Global Business Management -

Argentine Business University

Bachelor of Business Administration -

Argentine Business University

Lawyer -

Argentine Business University

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