Antonella Fernandez
Miami,FL
Summary
Energetic barista at Starbucks with proven sales expertise and effective communication skills to build rapport and lead by example. Cultivated customer relationships, enhancing satisfaction through tailored beverage recommendations. Excels in team coordination and conflict resolution, contributing to a positive atmosphere. Strong problem-solving aptitude complemented by equipment maintenance knowledge ensures high-quality service delivery.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Barista
Starbucks
03.2025 - Current
- Demonstrated in-depth knowledge of bean origins and flavor profiles to educate customers and make recommendations.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Provided excellent customer service by greeting customers warmly and taking orders efficiently.
- Handled customer complaints with professionalism, resolving issues to ensure satisfaction.
- Cultivated a friendly atmosphere by engaging with regular customers personally.
Rec Leader
City Of Miami Parks And Recreation
05.2024 - 12.2025
- Created educational materials for use in the classroom environment.
- Provided feedback on participant progress towards goals set at beginning of session.
- Completed and maintained time and attendance forms and inventory lists.
- Established long-lasting relationships with both staff members and students to support program success.
- Supervised and coordinated work activities of personnel.
- Ensured adherence to all rules and regulations established by the organization or facility where activities were held.
- Administered first aid and notified emergency medical personnel.
- Evaluated recreation areas, facilities and services for results.
- Initiated new ideas for games and recreation opportunities based on feedback from program participants.
Sales Associate
Aerie By American Eagle
07.2022 - 12.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Cleaned shelves, counters and tables to maintain organized store.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL05-2024
Associate of Arts - Mechanical Engineering
Miami Dade College
Miami, FL12-2026
Skills
- Team coordination
- Conflict resolution
- Equipment maintenance
- Time management
- Effective communication
- Problem-solving aptitude
- Sales expertise
- Multilingual communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
other
Timeline
Barista
Starbucks
03.2025 - Current
Rec Leader
City Of Miami Parks And Recreation
05.2024 - 12.2025
Sales Associate
Aerie By American Eagle
07.2022 - 12.2022
High School Diploma -
Miami Beach Senior High School
Associate of Arts - Mechanical Engineering
Miami Dade College