Dailey Toledo

Prepared and served coffee, espresso, and specialty beverages, ensuring excellent customer service to enhance customer satisfaction. Took orders, handled payments, served pastries, restocked supplies, and maintained a clean, organized workspace to uphold food safety standards.

• Prepared gourmet espresso beverages following La Colada Gourmet drink recipes.
• Ground coffee beans and calibrated espresso equipment for daily service.
• Operated cash register and processed customer payments accurately.

• Prepared month-end close reports for Servicegent finance operations.
• Produced financial statements and supporting schedules.
• Managed Servicegent general ledger entries and account reconciliations.
• Processed accounts payable and accounts receivable transactions.
• Reviewed Servicegent invoices, payments, and vendor records.
• Coordinated payroll entries and expense allocations.
• Supported audits, compliance reviews, and documentation requests.