Antonella Lapillo
Orlando,FL
Summary
Dedicated Assistant Housekeeping Manager with expertise in supervising cleaning staff and enforcing compliance with standards. Demonstrated leadership and multitasking abilities enhance operational efficiency and guest satisfaction. Proven track record of fostering team productivity and maintaining high cleanliness standards.
Overview
3
3
Languages
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Housekeeping Manager
Hilton Orlando
Orlando, Florida
02.2024 - Current
- Supervised daily housekeeping operations at Hilton Orlando to ensure high standards.
- Trained and mentored housekeeping staff on best practices and procedures.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Coordinated room inspections to maintain cleanliness and guest satisfaction.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed schedules to optimize staffing during peak periods at the hotel.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Collaborated with other departments to address guest requests promptly.
Housekeeping Supervisor
Sheraton Vistana Resort
Orlando, Florida
10.2023 - 02.2024
- Supervised daily housekeeping operations at a leading resort destination.
- Trained and mentored housekeeping staff on best practices and safety standards.
- Inspected guest rooms and common areas for cleanliness and maintenance issues.
- Implemented quality control measures to maintain high cleanliness standards.
- Maintained cleanliness in assigned areas, ensuring a safe environment for staff and visitors.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Operated cleaning machines for effective floor care and maintenance.
Vacation home management
Cabanas Los Rios
Villa Rica, Chile
01.2016 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Bachelor of Science - Mining Engineering
Universities De Las Americas
Valparaiso, Chile 03.2011 - 12.2015
Skills
- Room inspections
- Quality control
- Staff training
- Scheduling efficiency
- Customer relationship management
- Work prioritization
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Leadership skills
- Decision making
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary
Timeline
Assistant Housekeeping Manager
Hilton Orlando
02.2024 - Current
Housekeeping Supervisor
Sheraton Vistana Resort
10.2023 - 02.2024
Vacation home management
Cabanas Los Rios
01.2016 - 04.2023
Bachelor of Science - Mining Engineering
Universities De Las Americas
03.2011 - 12.2015