Antonella Ponce
Plantation,US
Summary
Customer-focused Account Manager with experience in client services, communication, and administrative support. Proven ability to manage client relationships, handle high-volume inquiries, and ensure smooth operations in fast-paced environments. Skilled in problem-solving, coordination, and delivering excellent customer experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Account Manager
Cadogan Tate Fine Arts Moving
Plantation, FL
09.2024 - Current
- Manage client accounts and serve as the primary point of contact for inquiries, updates, and issue resolution
- Handle client communications, ensuring timely responses and high customer satisfaction
- Coordinate logistics and scheduling while maintaining accurate records and documentation
- Prepare estimates, process requests, and support day-to-day administrative operations
- Collaborate with internal teams and vendors to resolve issues efficiently
- Promoted internally from Administrative Assistant to Account Manager
Front desk
Elias Dermatology
01.2023 - 09.2024
- Greeted and assisted patients with check-ins, scheduling, and inquiries, ensuring a welcoming and efficient front office experience.
- Managed appointment calendars, verified insurance information, and processed payments accurately.
- Coordinated communication between patients, medical assistants, and providers to maintain smooth clinical operations.
- Handled high call volumes with professionalism and care, addressing patient needs and resolving concerns promptly.
- Maintained organized patient records and confidentiality in compliance with HIPAA standards.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL 08.2025 - 04.2026
High School Diploma -
Coastal Connection Academy
USSkills
- Customer Service
- Client Support
- Data Entry
- CRM Systems
- Email & Chat Support
- Scheduling & Coordination
- Administrative Support
- Problem Solving
- Remote communication
- Digital tools / CRM
- High-volume customer support
Languages
- English
- Spanish
Timeline
Associate of Arts - Business Administration
Broward College
08.2025 - 04.2026
Account Manager
Cadogan Tate Fine Arts Moving
09.2024 - Current
Front desk
Elias Dermatology
01.2023 - 09.2024
High School Diploma -
Coastal Connection Academy