Antoneo West
Lithonia,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Legacy Service Partners Mendota Heights, MN•Remote
11.2019 - 11.2023
- Provide customers with accurate information about our services, prices, and appointments, utilizing your sales acumen to effectively upsell and cross-sell our services.
- Follow up with customers post-service, ensuring they're pleased with our service and encouraging them to consider additional services as needed.
- Handle complaints with grace and a solution-oriented mindset, using these opportunities to sell the value of our commitment to customer satisfaction.
- Stay up-to-date about our latest services, policies, and procedures to keep our customers well-informed and promote additional services.
- Arrange service appointments like a maestro, seamlessly dispatching technicians according to availability, customer needs, and service urgency.
Overnight Grocery Clerk
Walmart
08.2016 - 11.2019
- Improved stock availability by diligently restocking shelves and rotating products to maintain freshness.
- Enhanced store appearance by organizing displays, ensuring proper signage, and maintaining clean aisles.
- Assisted customers in locating items, providing product information, and offering suggestions for their needs.
- Reduced out-of-stock incidents with timely reporting of low inventory levels to management.
- Increased efficiency in replenishing shelves by utilizing pallet jacks, hand trucks, and other equipment safely.
Sales Floor Lead
Sports Authority
02.2014 - 07.2016
- Increased sales by developing and maintaining strong relationships with key clients.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Collaborated with team members to achieve monthly sales targets consistently.
- Provided one-on-one coaching for new hires, improving overall staff performance and reducing training time.
- Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
Education
High School Diploma -
Westside High School
Macon, GA05.2014
Skills
- Interpersonal skills
- Multitasking
- Time Management
- Problem Solving
- Empathy
- Punctual
- Escalation Management
Timeline
Customer Service Representative
Legacy Service Partners Mendota Heights, MN•Remote
11.2019 - 11.2023
Overnight Grocery Clerk
Walmart
08.2016 - 11.2019
Sales Floor Lead
Sports Authority
02.2014 - 07.2016
High School Diploma -
Westside High School
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